Kia Automotive Service Advisor

Campbell Auto Group; Missoula (MT); On-site; USD 80,000 - 82,000; Full time

Benefits offered by this job

Flexible 4 / 10 work schedule

Competitive Compensation Package

Medical, Dental, Vision and Life Insurance

IRA Assistance Plan

Paid Time Off

Paid Training

Opportunities for Growth

Employee Discounts on Vehicle Purchase, Parts, Service and More

Job summary

Campbell Auto Group in Missoula is seeking an experienced Service Advisor who will check in service customers, provide updates, and focus on customer satisfaction. The ideal candidate should possess strong communication skills and enjoy engaging with the community while maintaining a flexible schedule.

Benefits include a flexible 4/10 work schedule, competitive compensation (historical average pay $80,928), health insurance options, paid time off, and employee discounts.

Qualifications

• Experience is required (2 years).
• Consistent and stable work history.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customer warmly and assess reason for visit.
• Generate estimates and suggest services.
• Advise customers on routine vehicle care.
• Communicate targeted completion time.
• Follow up with progress calls/emails.
• Document repair and maintenance changes.
• Resolve customer complaints.

Skills

Excellent customer service skills

Strong written and communication skills

Great organizational skills

Ability to read, write and speak English fluently

Education

Minimum high school diploma or GED equivalent

Tools

Tekion

Job description

Job Summary

Campbell Kia (of Missoula) is looking for an experienced service advisor to join our team! As a service advisor you will check service customers in, review work being performed, and provide a customer focused approach to the service process with updates, advice, and briefing. This job is great for someone who enjoys engaging with our community, building relationships, and looking for a flexible schedule allowing for 3 day weekends.

Benefits

• Flexible 4 / 10 work schedule
• Competitive Compensation Package (Base + Commission: Historical advisor average pay $80,928)
• Medical, Dental, Vision and Life Insurance
• IRA Assistance Plan
• Paid Time Off
• Paid Training
• Opportunities for Growth
• Employee Discounts on Vehicle Purchase, Parts, Service and More

Responsibilities

• Greet customer warmly and assess reason for visit
• The Service Advisor/Writer is responsible for the entire customer service experience
• Generate estimates, suggest services and advise of any current promotional products/services
• Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
• Communicate to the customer on targeted completion time
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• Document repair and maintenance changes on repair order
• Resolve customer complaints and questionsEstablish and maintain strong positive working relationships with customers to encourage repeat and referral business
• The Service Advisor will maintain Customer Service Index (CSI) ratings as set by dealership service manager

Qualifications

• Experience is required (2 years)
• Minimum high school diploma or GED equivalent
• Excellent customer service skills
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic
• Great organizational skills
• Ability to read, write and speak English fluently
• Prior experience with Tekion preferred but not required
• Resume must be uploaded, and online assessment completed for immediate consideration
• Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

About Us

Campbell Auto is a fourth-generation company, family-owned and operated with beginnings that go back to 1974. We are community-driven and have had the privilege of partnering with over two dozen non-profits. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.