Service Advisor/Writer

Lithia Motors; Maplewood (NJ); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is hiring an Automotive Service Advisor at our Millburn, NJ location. This full-time role reports to the Service Manager and offers a lucrative earning potential with commissions and bonuses based on performance.

Ideal candidates bring 2+ years of High-Line Service Advisor experience, solid automotive knowledge, and excellent communication and organizational skills. Must hold a valid driver's license and be available Saturdays.

Qualifications

• 2+ years of High-Line Service Advisor experience.
• Automotive knowledge or technician background is a plus.
• Strong communication and organizational skills.
• Valid driver’s license with acceptable driving record.
• Open availability, including Saturdays.

Responsibilities

• Identify customer concerns and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Perform vehicle walk-arounds to assess customer needs.
• Obtain customer approval for recommended services and repairs.
• Offer and review multi-point vehicle inspections.
• Provide clear and accurate service estimates.
• Coordinate repair work with technicians and assign repair orders.
• Communicate repair updates and vehicle status to customers.
• Follow company customer service and communication processes throughout the service visit.

Skills

High-Line service experience

Automotive knowledge

Communication skills

Organizational skills

Valid driver’s license

Job description

Dealership: L0702 Audi Millburn DCH Millburn Audi Now Hiring - Automotive Service Advisors!

Pay: Earning protentional $70,000–$120,000, including performance-based commissions and bonuses. Final pay varies by experience, and location. Schedule: Full-time Reports to the Service Manager

Why Join Our Team?

• #1 Audi Dealer in New Jersey (February 2025); ranked Top 3 in the state
• Top 10 Audi Dealer in the Eastern Region for over 10 consecutive years
• Top 3 Certified Pre-Owned Audi Dealer in New Jersey

Work in a collaborative environment where your success matters.

What You’ll Do

• Identify customer concerns and recommend appropriate solutions.
• Explain required services, costs, and estimated completion times.
• Perform vehicle walk-arounds to assess customer needs.
• Obtain customer approval for recommended services and repairs.
• Offer and review multi-point vehicle inspections.
• Provide clear and accurate service estimates.
• Coordinate repair work with technicians and assign repair orders.
• Communicate repair updates and vehicle status to customers.
• Follow company customer service and communication processes throughout the service visit.

What You’ll Bring

• 2 + years of High-Line Service Advisor experience
• Automotive knowledge or technician background is a plus
• Communication and organizational skills
• Valid driver’s license with acceptable driving record
• Open availability, including Saturdays

Total Rewards

The estimated annual earning range for this position is ($70,000 to $114,000), which includes commissions on (Commissions –Ex: "Individual Sales and/or Individual Gross Profit", "Department Net") and/or bonus opportunities such as (Bonuses –Ex: "Parts Gross Achievement, Manufacturer Approvability"). Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!