Service Lane Assistant - Valid License Required

McGrath Family of Dealerships; Dubuque (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career development with a potential in

Hands‑on experience with Service Advis

Job summary

McGrath Hyundai Volkswagen of Dubuque is seeking a dependable Service Lane Assistant to support our busy service drive. You’ll move vehicles, assist Service Advisors, and help with daily department needs in a fast-paced, customer-focused environment.

This entry-level role provides hands-on exposure to service processes and could grow into a Service Advisor position. Join a team that values reliability, organization, and teamwork.

Qualifications

• Valid driver’s license with a clean driving record.
• Comfortable navigating computer systems and learning dealership software.
• Reliable, punctual, and dependable work history.
• Strong organizational skills and attention to detail.
• Friendly and professional communication.
• Customer-focused attitude and willingness to assist customers.
• Ability to safely drive, park, and maneuver vehicles.
• Able to work indoors and outdoors in varying weather.
• Independent worker who supports Service Advisors and the team.
• Willing to assist with snow removal and other tasks.
• Experience in dealership, automotive service, porter, valet, or customer service preferred but not required.

Responsibilities

• Move customer vehicles out of the service lane and stage them.
• Assist Service Advisors with vehicle movement, paperwork, and daily operations.
• Maintain an organized and efficient flow of vehicles through the service department.
• Use dealership computer systems to assist with service tasks and vehicle information.
• Gain exposure to Service Advisor responsibilities and service processes.
• Keep service lane and staging areas clean and organized.
• Assist with snow and ice removal around the service drive and dealership.
• Support technicians, Service Advisors, and management with additional tasks.

Skills

Driver's license

Customer service

Organizational skills

Communication skills

Punctuality

Team player

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Lane Assistant – McGrath Hyundai Volkswagen of Dubuque Location: Dubuque, IA
Schedule: Full-Time | Monday–Friday, 7:00 AM–4:00 PM with Lunch | Occasional Saturdays

About the Opportunity

McGrath Hyundai Volkswagen of Dubuque is seeking a dependable, organized, and customer-focused Service Lane Assistant to support our busy service department. This hands‑on role helps keep the service drive running efficiently by moving vehicles, assisting Service Advisors, and supporting the day-to-day needs of the department.

This position is also a great stepping stone into a Service Advisor career. You’ll work directly alongside experienced Service Advisors and gain hands‑on exposure to customer communication, repair orders, dealership systems, service processes, and the overall operation of a successful automotive service department.

For someone who demonstrates strong customer service, reliability, organization, and a willingness to learn, this role provides an opportunity to develop the skills and experience needed to grow into a Service Advisor position within McGrath.

Requirements

• Valid driver’s license with a clean driving record
• Comfortable navigating computer systems and learning dealership‑specific software and technology
• Reliable, punctual, and dependable work history
• Strong organizational skills and attention to detail
• Friendly and professional communication skills
• Customer‑focused attitude and willingness to assist customers when needed
• Ability to safely drive, park, and maneuver a variety of vehicles
• Comfortable working both indoors and outdoors in varying weather conditions
• Ability to work independently while supporting Service Advisors and the service team
• Willingness to assist with snow removal and other physical dealership tasks
• Previous dealership, automotive service, porter, valet, or customer service experience preferred, but not required

What You’ll Do

• Move customer vehicles out of the service lane and stage them in designated areas
• Assist Service Advisors with vehicle movement, paperwork, customer needs, and daily service lane operations
• Help maintain an organized and efficient flow of vehicles through the service department
• Use dealership computer systems to assist with service‑related tasks and vehicle information
• Gain exposure to Service Advisor responsibilities, repair orders, and dealership service processes
• Keep the service lane, customer areas, and vehicle staging areas clean and organized
• Assist with snow and ice removal around the service drive and dealership as needed
• Support technicians, Service Advisors, and management with additional department responsibilities as assigned

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career development with a potential pathway into a Service Advisor role
• Hands‑on experience working directly with Service Advisors and service department leadership
• Career growth — 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture

Get a glimpse of our culture thorough our videos! https://www.youtube.com/watch?v=oqwccPBAt7s