Service Advisor

Kia of Fort Myers; Fort Myers (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Employee discounts

Job summary

A leading auto dealer in South Florida is looking for a motivated Service Advisor to enhance customer experience by greeting clients, writing repair orders, and managing service operations. This full-time position offers competitive benefits including health, dental, and vision insurance as well as retirement plans. Candidates should possess strong communication skills and be able to provide exceptional customer service while handling various tasks efficiently. Experience in a dealership is preferred but not required.

Qualifications

• Strong communication skills required.
• Ability to multitask and manage time effectively.
• Must have a positive demeanor and be able to interact with customers.
• Positive appearance and customer-focused attitude.
• Able to lift 25 lbs and stand/walk for long periods.

Responsibilities

• Greet and assist all customers promptly and professionally.
• Perform vehicle walk-arounds before and after service.
• Write up repair orders and provide accurate quotes.
• Write repair orders and obtain customer e-signatures.
• Provide accurate quotes and communicate with technicians.
• Keep customers informed about repairs and vehicle status.
• Finalize and cash out repair orders promptly.

Skills

Solid written and verbal communication skills

Multitasking

Organizational skills

Time-management skills

Positive appearance

Customer experience delivery

Education

General high school diploma or equivalent

Job description

Kia and CDJR of Fort Myers, South Florida’s premier auto dealers, is looking for motivated professionals interested in a long-term career, not just a job. Due to high growth and demand we have a limited number of positions available.

If you’re currently employed but are feeling undervalued or unhappy at your current place of employment, you should consider Kia and CDJR of Fort Myers. We offer the best compensation package in all of South Florida, an extremely competitive pay plan, health insurance, and retirement benefits!

We are looking for a motivated Service Advisor to join our growing company. Here, you’ll find the opportunities, resources, and support you need to grow and develop professionally. The individual in this role is responsible for greeting customers as they come in for service, performing a walk‑around with the customer before and after service, writing repair orders, and collecting payment.

Service Advisor Duties and Responsibilities

• Proactively greet and assist all customers in a friendly, professional manner
• Perform a vehicle walk‑around with the customer before and after service, taking pictures every time
• Gather customer information and reason for visit
• Write up repair order and obtain customer e‑signatures
• Provide customer with accurate quotes
• Communicate with technicians on vehicle repair
• Maintain open communication with customer on other recommended repairs and vehicle status
• Finalize, close, and cash out repair orders in a timely manner

Service Advisor Requirements and Qualifications

• General high school diploma or equivalent
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Multitasking, organizational, and time‑management skills, with the ability to prioritize tasks
• Positive appearance
• Able to deliver a fantastic customer experience
• 18 years of age or older
• Pass drug screening, background check and MVR check
• Dealership experience is a plus
• This position requires mid‑level physical activity (standing/walking continuously)
• Able to lift 25 lbs unassisted

Job Type: Full‑time

Full‑time Benefits Offered

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefitsEmployee discounts

Kia and CDJR of Fort Myers is an equal opportunity employer and a drug‑free workplace.