Service Advisor: Upsell & Customer Care Champion

Central Power Systems & Services; Phoenix (AZ); On-site; USD 3,306,000 - 4,822,000; Full time

Benefits offered by this job

Competitive salary

Tool programs for entry level techs

Health benefits: Medical, Dental, Visn

Life insurance

401(k) with company match

Paid time off

7 company paid holidays

Growth opportunities

Job summary

Central Power Systems & Services is seeking a Service Advisor in the Phoenix area to act as the liaison between the Service Department and customers. You will own repair orders, communicate with foremen, and drive upsell opportunities in a dynamic shop environment.

Responsibilities include greeting customers, creating repair estimates, coordinating with parts and technicians, and ensuring timely repairs with clear updates. A strong emphasis on communication and customer satisfaction is essential.

Qualifications

• High school diploma required; automotive/diesel tech education a plus.
• 2+ years sales experience, specifically upselling service.
• Excede software experience preferred.
• 3+ years experience and industry knowledge preferred.

Responsibilities

• Greet customer, establish rapport and gather repair issue information.
• Communicate intake of repair orders to the Foreman.
• Create and present estimates/repair plans to customers.
• Maintain communication with technician, foreman and customer until repair is complete.
• Collaborate with Parts Dept. to order parts and prevent delays.
• Identify, manage and process warranty repairs with the warranty team.
• Update customers on status during repair process.
• Meet or exceed service upselling goals.
• Process customer invoicing and payments.

Skills

Customer service

Communication

Upselling

Sales experience

Attention to detail

Education

High school diploma

Automotive/Diesel tech education

Tools

Excede

Job description

Central Power Systems & Services is seeking a Service Advisor in the Phoenix area to act as the liaison between the Service Department and customers. You will own repair orders, communicate with foremen, and drive upsell opportunities in a dynamic shop environment.

Responsibilities include greeting customers, creating repair estimates, coordinating with parts and technicians, and ensuring timely repairs with clear updates. A strong emphasis on communication and customer satisfaction is essential.