Service Advisor: Customer Liaison & Upsell Pro

Central Power Systems & Serivces; Chandler (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Holidays

Job summary

Central Power Systems & Services is seeking a Service Advisor to act as the liaison between the Service Department and customers. You will own repair orders, communicate with customers, and support the repair process from intake to completion in a team-based environment.

The role emphasizes upselling service, coordinating with the Foreman and Technicians, and providing exceptional customer satisfaction. A strong foundation in automotive/diesel service and clear communication are essential.

Qualifications

• High school diploma required; technical education a plus.
• Experience in a shop environment, heavy-duty diesel experience preferred.
• Excede software experience preferred.
• 2+ years sales experience, specifically upselling service.
• 3+ years industry knowledge preferred; strong written and verbal communication.

Responsibilities

• Greet customers, establish rapport, and gather repair issue information.
• Create and present estimates and repair plans to customers.
• Maintain communication with technicians to ensure timely repair and satisfaction.
• Process invoicing and payments; upsell service where appropriate.
• Adhere to safety policies and assist with warranty repairs as needed.

Skills

Upselling service

Customer communication

Verbal communication

Written communication

Sales experience

Education

High school diploma

Tools

Excede software

Job description

Central Power Systems & Services is seeking a Service Advisor to act as the liaison between the Service Department and customers. You will own repair orders, communicate with customers, and support the repair process from intake to completion in a team-based environment.

The role emphasizes upselling service, coordinating with the Foreman and Technicians, and providing exceptional customer satisfaction. A strong foundation in automotive/diesel service and clear communication are essential.