Automotive Service Advisor | Customer Experience Lead

Toyota of Murfreesboro; Murfreesboro (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Life Insurance

Paid Vacation & Holidays

Employee Discounts

Job summary

Toyota of Murfreesboro is seeking an experienced or entry-level Service Advisor to join our fast-paced service lane in Murfreesboro, TN. You will guide customers through maintenance, manage relationships, and help optimize lane efficiency in a supportive team environment.

We value a friendly, professional presence and strong communication. A clean driving record and pre-employment checks are required as part of our commitment to customer service and safety.

Qualifications

• Proven Experience: Direct previous experience as an Automotive Service Advisor is required.
• Organized, friendly personality with exceptional time management abilities.
• Sales & Service Excellence: Proven track record in retail sales and delivering elite customer service.
• Top-Tier Communication: Fantastic written and verbal communication skills with customers and technicians.
• Professionalism: A professional, well-groomed personal appearance that represents the Toyota brand well.
• Screening Requirements: A clean driving record, plus a willingness to submit to a pre-employment background check and drug screen.

Responsibilities

• Manage Lane Flow: Oversee the daily flow of the Service Lane, ensuring every customer is greeted promptly and courteously.
• Own the Experience: Take complete ownership of the customer's journey, executing extra details to leave a lasting, positive impression.
• Provide Concierge Support: Act as the primary point of contact for all owner inquiries to ensure seamless communication.
• Maximize Technician Time: Actively sell and allocate the daily inventory of technician time efficiently to incoming service customers.
• Maintain Open Communication: Keep customers constantly updated regarding the real-time status of their vehicle repairs.
• Drive Operational Excellence: Strictly follow all dealership processes and consistently meet or exceed performance expectations and goals.

Skills

Customer service

Communication

Time management

Sales

Job description

Toyota of Murfreesboro is seeking an experienced or entry-level Service Advisor to join our fast-paced service lane in Murfreesboro, TN. You will guide customers through maintenance, manage relationships, and help optimize lane efficiency in a supportive team environment.

We value a friendly, professional presence and strong communication. A clean driving record and pre-employment checks are required as part of our commitment to customer service and safety.