Service Advisor Trainee

Nelson Mazda; Franklin (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Gym Membership Discounts

Volunteer Time Off

Job summary

Nelson Mazda in Franklin, TN is seeking an enthusiastic Service Advisor Trainee who delights in delivering an exceptional customer experience. You will be the face of our service department, guiding customers through their needs and ensuring they feel valued from start to finish.

In this role you will build relationships, coordinate service orders, and collaborate with technicians to maximize efficiency while upholding our commitment to outstanding service.

Qualifications

• Organized and friendly personality.
• Excellent time management.
• Strong communication with customers and coworkers.
• Professional, well-groomed appearance.
• Proven track record of high customer satisfaction.
• Team oriented and self-motivated.
• Clean driving record with valid driver's license.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous, and effective service.
• Own the customer's experience by handling follow-up tasks to leave a positive impression.
• Provide concierge support for owner inquiries by phone or in person.
• Manage daily technician time to maximize service capacity.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to standards.

Skills

Organized & Friendly

Time Management

Communication Skills

Professional Appearance

Customer Satisfaction

Team Player

Clean Driving Record

Job description

We are looking for an enthusiastic, customer-focused Service Advisor Trainee who is passionate about delivering an exceptional experience every time. In this role, you’ll be the face of our service department — building relationships, guiding customers through their service needs, and ensuring they feel valued from start to finish. If you thrive on helping others, take pride in going above and beyond, and want to be part of a company that truly invests in its people, we’d love to meet you!

What we offer:

• Comprehensive Health, Dental, and Vision insurance
• Supplemental benefits including Short-Term & Long-Term Disability, Cancer, Accident, and Life Insurance
• 401(k) with 100% company match up to 6%
• Gym membership discounts with LifeTime Fitness & Carbon Performance
• 32 hours of paid Volunteer Time Off — because giving back matters
• 40 hours of PTO after 90 days of employment

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer receives the best service experience.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Reinforces company policies and adheres to company standards.

Qualifications

• Organized and friendly personality
• Great time management skills
• Fantastic communication skills with your customers and coworkers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.