Service Advisor

Luthermazda; BLOOMINGTON (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

Accident & Critical Illness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Job summary

Luthermazda in Bloomington, MN is seeking a Service Advisor to own the customer experience in the service lane. You will greet vehicle owners, explain the repair process, and coordinate with technicians to ensure satisfaction.

We welcome individuals new to automotive but with strong customer service backgrounds; full training and growth opportunities are provided at our newly renovated facility.

Qualifications

• Organized and friendly personality.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer's experience by handling additional assignments.
• Provide concierge support for all owner inquiries, in person or by phone.

Skills

Customer service

Time management

Communication skills

Professional appearance

Clean driving record

Background check

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality as we look to grow our team and expand into our newly renovated facility. You'll receive team support along with corporate training to help you excel in the role.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Qualifications

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.