Service Advisor

Luthermazda; Brooklyn Park (MN); On-site; USD 42,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with Match

Paid Vacation

Growth Opportunities

Paid Training

Family Owned and Operated

Long Term Job Security

Health and Wellness

HSA/Flexible Spending

Pet Insurance

Employee Discounts

State of the Art Facility

Paid Certification

Ongoing Certification

OEM Certification

Busy Shop

Job summary

Luthermazda is seeking a Service Advisor to manage the customer experience in the service lane. You will greet owners, explain repairs, and coordinate with technicians to ensure a smooth, satisfying service experience.

This role welcomes newcomers to the automotive industry who bring solid customer service, retail or hospitality background, with opportunities for professional growth and certification.

Qualifications

• Experience in customer service, retail, hospitality, or service industries is welcome.
• Strong communication and interpersonal skills are required.
• Ability to multitask and manage time effectively.
• Professional, well-groomed appearance and customer focus.

Responsibilities

• Oversee the customer flow in the service lane and ensure prompt, courteous service.
• Own the customer experience by completing assignments that leave a positive impression.
• Provide concierge support for owner inquiries via phone or in-person.
• Coordinate technician time and workflow to maximize service capacity.
• Support accurate scheduling and service follow-through to avoid mishandling.

Skills

Customer service

Communication skills

Time management

Professional appearance

Clean driving record

Job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

$42-$110k/year (Commission-Based)

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check

What We Offer:

• Medical, Dental & Vision
• 401k with Match
• Paid Vacation
• Growth Opportunities
• Paid Training
• Family Owned and Operated
• Long Term Job Security
• Health and Wellness
• Accident & Critical Illness
• HSA/Flexible Spending
• Pet Insurance
• Employee Discounts
• State of the Art Facility
• Paid Certification
• Ongoing Certification
• OEM Certification
• Busy Shop

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, and verification of social security number.