Service Advisor: Trailers & Customer Care

Florida Utility Trailers Inc; Florida; On-site; USD 38,000 - 48,000; Full time

Job summary

Florida Utility Trailers Inc. is seeking a motivated Service Advisor to join our Service Department. In this fast-paced, customer-facing role, you'll connect customers with technicians and ensure a smooth service experience from intake to repair completion.

The ideal candidate has strong communication and organizational skills, at least two years in a service-advisor role, and a commitment to quality workmanship. We offer a collaborative team environment in the transportation industry.

Qualifications

• Must have a high school diploma or GED.
• Two or more years of experience in a service advisor, service writer, customer service, or related role.
• Preferred: Associate degree or technical training in business, automotive, diesel, or heavy equipment technology.

Responsibilities

• Greet customers and document service concerns and repair requests accurately.
• Schedule service appointments and coordinate workflow with shop personnel.
• Prepare repair orders with complete customer and equipment information.
• Communicate repair recommendations, estimates, timelines and status updates to customers.
• Coordinate with technicians to ensure repairs meet specifications and quality standards.
• Review technician findings and prepare detailed repair estimates for customer approval.
• Monitor repair progress and inform customers of delays or scope changes.
• Collaborate with Parts Department to ensure parts availability and timely ordering.
• Process customer payments, invoices, and service documentation accurately.
• Coordinate mobile service requests and assist with dispatch scheduling when applicable.
• Resolve customer concerns professionally and promptly.
• Maintain a clean, organized, and professional reception area.
• Follow all safety policies and procedures.

Skills

Customer service

Relationship-building

Communication skills

Organizational skills

Prioritization

Warranty knowledge

Team collaboration

Education

High school diploma or GED

Associate degree or technical training

Job description

Florida Utility Trailers Inc. is seeking a motivated Service Advisor to join our Service Department. In this fast-paced, customer-facing role, you'll connect customers with technicians and ensure a smooth service experience from intake to repair completion.

The ideal candidate has strong communication and organizational skills, at least two years in a service-advisor role, and a commitment to quality workmanship. We offer a collaborative team environment in the transportation industry.