Career-Driven Service Advisor

Keller Williams Classic Realty Group - Orlando, FL; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Cumberland International Trucks of FL, LLC. in Orlando, FL is seeking a bright and mechanically apt Service Advisor to join our service team.

You will handle intake of customers, communicate repair needs and costs, and manage repair orders while informing customers of progress and options. Ideal candidates have at least 2 years of customer service experience, with dealership service advisory experience considered a plus.

Qualifications

• Minimum 2 years of Customer Service experience.
• Service Advisor experience in a dealership environment is a plus.
• Mechanical aptitude and ability to understand technical knowledge.
• Conducts oneself in a professional manner.
• Team player with a strong sense of commitment to the customer.
• Self motivated with good written & verbal communication skills.

Responsibilities

• Responsible for the receipt and flow of all incoming work, communication with customers and all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle/customer information required for proper repairs and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Use the OEM questionnaires and attach documents to the Repair Order (RO).
• Consult with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assist customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Oversee and manage the service center’s scheduling and workflow
• Inform customers of changes in service or when their vehicle is ready to be picked up.
• Close ROs.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and International. Warranty guidelines, approval processes and policies during the write up and repair process.
• Ability to open repair orders under warranty or customer pay status.

Skills

Customer service

Dealership experience

Mechanical aptitude

Communication skills

Team player

Job description

Cumberland International Trucks of FL, LLC. in Orlando, FL is seeking a bright and mechanically apt Service Advisor to join our service team.

You will handle intake of customers, communicate repair needs and costs, and manage repair orders while informing customers of progress and options. Ideal candidates have at least 2 years of customer service experience, with dealership service advisory experience considered a plus.