Service Advisor/ Technician Dispatch

Briggs Industrial Solutions; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

ESOP

401(k)

Tuition reimbursement

Health benefits

Paid holidays

Job summary

Briggs Industrial Solutions in Orlando, FL seeks an experienced Service Dispatch Coordinator to coordinate and dispatch technicians based on certifications and customer needs. You will monitor work orders, maintenance activities, and invoicing to keep service operations moving efficiently.

Strong communication, organization, and multitasking skills are essential, along with proficiency in Microsoft Word, Excel, and PowerPoint.

Qualifications

• 5+ years of customer service or dispatch experience.
• Experience coordinating technicians and service teams.
• Strong communication and organizational skills.
• Proficient with MS Office and basic data entry.

Responsibilities

• Coordinate and dispatch technicians based on certifications, skills, and customer needs.
• Monitor productivity, work orders, and billing to keep service moving.
• Collaborate with internal teams to resolve issues and drive a smooth customer experience.
• Maintain accurate service information and respond promptly to inquiries.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Microsoft Word

Excel

PowerPoint

Tools

Dispatch software

MS Office tools

Service management system

Job description

Remote Type:You belong at a company that treats you like an Owner!Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.Join a team that takes care of you. Here are some ways we do that:Competitive Pay and Performance-Based BonusesEarn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)401(k)Training and Tuition ReimbursementWork/Life BalancePaid Holidays and Time OffHealth and Wellness BenefitsTool Benefits, PPE/Uniforms, Safety Boot ProgramLife and Short Term Disability paid for by companyHow You’ll Make a DifferenceYou’ll help create the kind of service experience that keeps customers coming back. From coordinating technicians and communicating repair updates to keeping work orders and billing on track, you’ll bring organization, urgency, and genuine care to every interaction. Just as importantly, you’ll help our technicians succeed by making sure they have the information and support they need to do great work safely and efficiently.What You’ll DoCoordinate and dispatch technicians based on certifications, skills, and customer needs while keeping customers informed about schedules, repair progress, quotes, approvals, and delays.Keep service operations moving by monitoring technician productivity, work orders, maintenance agreements, service vehicles, open repairs, invoicing, purchase orders, and department performance measures.Partner with technicians, Service leadership, Sales, Rental, Parts, Accounts Receivable, Accounts Payable, and other teams to solve problems, identify service opportunities, and deliver a smooth customer experience.Maintain accurate service information and documentation, support technician performance improvement, assist with service quotes, and respond promptly and professionally to customer phone and email inquiries.What You’ll Bring5+ years of customer service, technician dispatch, operations, or similar experience.Strong customer service and communication skills, with the ability to balance the needs of customers and technicians in a fast-moving environment.Excellent organization, attention to detail, and multitasking skills, with the ability to work independently and handle priorities with a sense of urgency.Confidence working with service processes and business systems, including Microsoft Word, Excel, and PowerPoint; experience with service orders, invoices, purchase orders, expense tracking, or payroll preparation is a plus.Why You’ll Love Working with UsJoin a team where integrity, safety, hard work, and taking care of people aren’t just words—they’re how we do business.Be part of a company with more than 130 years of history, stability, and experience, while helping us continue building what comes next.Do meaningful work alongside people who value teamwork, reliability, and doing right by our customers and one another.Job DetailsPay Type:Salary