Service Advisor — Tech‑Driven Auto Service & Customer Care

AutoNation Inc.; Bradenton (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401k matching

Associate discounts

Job summary

AutoNation Inc. in Bradenton, FL seeks a Service Advisor to bridge service technicians and customers, explaining technician recommendations clearly and identifying up-sell opportunities to keep vehicles safe. You will play an active role in the service lane and ensure a great service experience.

You will greet customers, confirm appointments, and work to meet sales goals and customer satisfaction indices. A high school diploma, strong communication, and willingness to use technology are required.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Excellent communication, interpersonal and organizational skills.
• Willingness to follow up with customers and work with technology.

Responsibilities

• Set, confirm and prepare for appointments with customers.
• Meet or exceed targeted sales goals and CSI.
• Greet customers on arrival and determine vehicle needs.
• Produce repair orders with cost and time estimates.
• Communicate with technicians and parts teams to ensure timely work.
• Follow up with customers to ensure satisfaction.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Consultative selling

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Job description

AutoNation Inc. in Bradenton, FL seeks a Service Advisor to bridge service technicians and customers, explaining technician recommendations clearly and identifying up-sell opportunities to keep vehicles safe. You will play an active role in the service lane and ensure a great service experience.

You will greet customers, confirm appointments, and work to meet sales goals and customer satisfaction indices. A high school diploma, strong communication, and willingness to use technology are required.