Service Advisor & Shop Lead - Drive Sales & Service

Love's Travel Stops; Mebane (NC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Tuition assistance

Paid time off

Flexible scheduling

401(k) match

Health insurance

Quarterly bonus

Career development

Hiring immediately

Competitive pay

Job summary

Love's Travel Stops is seeking a Service Advisor for our Truck Care facilities. This role combines salesmanship, leadership, and customer service to drive sales success and guide service centers toward future growth.

In this position you will maintain operations, provide cost estimates, promotions, and keep customers informed about vehicle status while resolving concerns. A strong emphasis on teamwork and communication supports our service-driven culture.

Qualifications

• 6 months in customer service or sales preferred.
• Ability to successfully complete a pre-employment drug screen and background check. Additional screening may include a motor vehicle check and/or DOT Physical.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
• Collaborate with managers in the efforts of talent acquisition.

Skills

Customer service

Salesmanship

Communication

Teamwork

Organizational skills

Multitasking

Tech savvy

Physical stamina

Job description

Love's Travel Stops is seeking a Service Advisor for our Truck Care facilities. This role combines salesmanship, leadership, and customer service to drive sales success and guide service centers toward future growth.

In this position you will maintain operations, provide cost estimates, promotions, and keep customers informed about vehicle status while resolving concerns. A strong emphasis on teamwork and communication supports our service-driven culture.