Service Advisor - Sewell Ford Lincoln

Sewell Family of Companies; Odessa (TX); On-site; USD 70,000 - 138,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee vehicle purchase and service

Training and development

Job summary

Sewell Ford Lincoln in Odessa, Texas is seeking a Service Advisor. No automotive experience required; strong sales or people management background welcome. You will be the main contact for service customers, document repair orders, explain work honestly, and coordinate with technicians.

Schedule is Monday to Friday, 7:30 AM to 6:00 PM with one Saturday per month, with performance-based earnings and a clear path for career advancement. Paid training and benefits offered.

Qualifications

• Background in sales or managing people is welcomed.
• Customer-facing experience preferred; automotive experience not required.

Responsibilities

• Be the main point of contact for service customers from greeting to delivery.
• Listen to concerns, write up repair orders, and explain recommended work clearly.
• Coordinate with technicians and shop leadership to keep vehicles moving.
• Build a returning customer base and hit targets for hours, sales, and customer satisfaction.

Skills

Sales experience

Customer service

Communication

Tools

Tekion DMS

Job description

• Job Category Service Advisor, Sewell Ford Lincoln
• Employee Type Full Time - Non Hourly

Contact information

• Name Sewell Recruiting
• Email [e-mail]

Description

Service Advisor – Sewell Ford Lincoln | Career Change Welcome

Good at sales or managing people? Bring it to a business where your results are visible and your income is built on performance.

We’re a high volume Ford and Lincoln dealership in Odessa, Texas and we’re growing our service advisor team. You don’t need dealership experience, but if you have it then that's great! If you've been a top performer in sales, run a team or managed accounts and customer relationships in banking, retail, insurance, oil and gas, or real estate, we’ll teach you the automotive side. Your job is the part we can’t train - reading people, earning trust, and getting things done.

Your schedule

Monday through Friday, 7:30 AM to 6:00 PM with a lunch break. Saturdays, one a month. If you’re already used to a full-day office rhythm, this will feel familiar. You’ll work a set, predictable schedule, with one working Saturday and early release weeks if your performance meets standards!

What you’ll do

• Be the main point of contact for our service customers, from the first greeting through delivery
• Listen to and dissect customer's concerns, write up repair orders accurately, and explain recommended work clearly and honestly
• Work directly with our certified technicians and shop leadership to keep vehicles moving and customers updated
• Build a returning customer base that asks for you by name
• Hit goals for hours, sales, and customer satisfaction

Who tends to succeed here

• People who’ve exceeded targets in sales, account management, or customer-facing roles
• Supervisors, managers, and team leads who want more upside than their current role offers
• Professionals from health services, energy, trades, or business operations who are comfortable with fast-paced, high-stakes customer conversations
• Anyone who communicates clearly, stays composed under pressure, and likes solving problems

What we offer

• Pay: $70,000 - $138,000 per year, performance-based, with typical first complete year earnings of $80,000 (the more you produce, the more you earn)
• Full paid training in Ford and Lincoln service processes, our DMS (Tekion), and technical product knowledge
  Continued Leadership training (in house and off site)
• A competitive path forward: advisor, senior advisor, team lead, service management. We promote from within and want people who intend to build a career here.
• Work alongside a team of certified technicians in a high-volume, well-equipped shop
• Health, dental, vision, 401(k), PTO, employee vehicle purchase and service discounts, manufacturer training

Why this is different from where you are now

Your results here are immediate and measurable, and you’ll know where you stand. Strong performers are noticed, and the work is steady in a market that depends on vehicles and equipment running every day. The Sewell Family of Companies is a family‑owned company that has been trusted by our customers and our community over generations. We invest in our team members so you can build a long-term career here!

Requirements

• Valid driver’s license and a clean driving record
• Strong communication and familiarity with customer service skills
• Comfortable using computers, learning new software and adaptable
• Sales, management, or customer‑facing experience preferred; automotive experience not required but may be a plus

Summary

Qualifications:

To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I‑9 requirements. A combination of education, experience, and training is always considered.

Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training.

Additional benefits for full‑time team members include company‑paid life insurance, company‑paid short‑term disability, and paid time off.

About Our Organization:

The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.

Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.