Service Advisor - Sewell BMW of The Permian Basin

Sewell Family of Companies; Midland (TX); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401K

Continued Education

Paid Time Off

Life Insurance

Short-term Disability

Job summary

The Sewell Family of Companies is seeking a Service Advisor for Sewell BMW of The Permian Basin. You will coordinate the service process, greet guests, schedule repairs, communicate estimates, and collaborate with technicians and management to deliver an exceptional guest experience.

Ideal candidates are detail-oriented, motivated and able to multitask in a fast-paced dealership environment. A valid driver's license and clean record are required, along with background and drug screening.

Qualifications

• Must be able to multitask and manage multiple customer interactions.
• Strong communication and organization skills are essential.
• Background and drug screening required.
• A valid driver’s license with acceptable driving record is required.

Responsibilities

• Greet guests in a prompt, courteous manner.
• Schedule appointments and manage the repair process in the dealership system.
• Explain repairs and estimates to customers and obtain approval.
• Coordinate with technicians and management to ensure timely completion and quality.
• Follow up on repair progress and communicate changes to customers as needed.
• Deliver vehicles and discuss charges or future maintenance with customers.

Skills

Multitasking

Customer service

Education

High school diploma or GED

Job description

• Job Category Service Advisor, Sewell BMW of The Permian Basin
• Employee Type Full Time - Non Hourly

• Name Sewell Recruiting
• Email [e-mail]

Service Advisor - Sewell BMW of The Permian Basin

The Sewell Family of Companies is seeking a Service Advisor who is detail-oriented, motivated, and has strong communication skills to accommodate our clients repair and maintenance needs at the dealership. As a Service Advisor, the individual will be responsible for facilitating the service process for guests, while collaborating with various teams, including management, technicians, and sales to ensure a seamless and memorable experience. To be successful in this role, the individual must be able to work effectively in a team environment and communicate clearly with team members and guests to contribute to our commitment to delivering exceptional service to our guests.

Roles and Responsibilities:

• Greet each guest in a prompt, courteous manner 100% of the time
• Schedule appointments and manage vehicle repair process via the dealership management system
• Communicate with service customers to determine the nature of the mechanical problem and help interpret the customer statements accurately
• Secure agreement from customers before repairs begin; cover cost estimate; and approximate time of completion
• Obtain customer, vehicle data, and method of payment
• Test-drive the vehicle with the customer to ensure proper operation
• Provide estimates of labor and parts. If the cost is not determined, leave it open and contact the customer later for approval
• Obtain customer signature on repair order
• Schedule a time with the customer to discuss the vehicle status
• Obtain accurate customer contact information
• Follow up on the progress of each repair order with the assigned technician
• Contact the customer by telephone regarding changes in the estimate or time promised
• Record any changes on the repair order in approved standards
• Deliver vehicles to customers and answer any questions or concerns
• Review work performed and discuss charges or coverage
• Advise the customer of future maintenance or repair needs
• Ensure all needs are met and ask if anything else can be done
• Explain the survey the customer will receive and its importance
• Attend training classes and meetings as needed

Schedule:

Monday through Friday 7 am. - 6 pm and alternating Saturdays

Skills and Requirements:

• High school diploma or GED
• Valid driver license and acceptable driving record
• Background and drug screening
• Ability to multitask

Summary

Qualifications:

To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I‑9 requirements. A combination of education, experience, and training is always considered.

Full-time team members are eligible after a provisional period.

• medical, vision, and dental insurance
• supplemental insurances including additional life, 401K retirement savings
• continuing education and training

Additional benefits for full-time team members include

• company-paid life insurance
• company-paid short-term disability
• paid time off

About Our Organization:

The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.

Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.