Rapid Response Service Advisor - Sewell Ford Lincoln

Sewell Family of Companies; Odessa (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off (PTO)

Employee vehicle purchase and service

Career advancement opportunities

Continued leadership training

Job summary

Sewell Ford Lincoln in Odessa, Texas, is seeking a Rapid Response Service Advisor. This role focuses on guiding guests through same-day maintenance and repair services, coordinating with technicians, and ensuring smooth, fast, and friendly service delivery.

No prior automotive dealership experience is required; candidates from sales, retail, hospitality, or customer service backgrounds are encouraged to apply. Growth opportunities exist within the dealership’s service department.

Qualifications

• Experience in customer service, retail, hospitality, or related fields preferred.
• Strong communication and interpersonal skills required.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Be the main point of contact for guests visiting the Rapid Response Team.
• Manage same-day maintenance and repair orders for efficient service.
• Listen to customer concerns, document service needs, and explain maintenance clearly.
• Coordinate with Rapid Response Technicians and shop leadership to keep vehicles moving.
• Maintain updates on vehicle status and service completion times.
• Aim to meet productivity, sales, efficiency, and guest satisfaction goals.

Skills

Customer service

Communication

Organizational skills

Problem solving

Job description

• Job Category Rapid Response Service Advisor, Sewell Ford Lincoln

Contact information

• Name Sewell Recruiting
• Email [e-mail]

Rapid Response Team Service Advisor – Sewell Ford & Lincoln | Career Change Welcome

Great with customers, organized, and thrive in a fast-paced environment? Bring your skills to a team where efficiency, customer satisfaction, and performance matter.

We’re a high-volume Ford and Lincoln dealership in Odessa, Texas, and we’re growing our Rapid Response Team!

You don't need automotive dealership experience to succeed here. If you've worked in sales, retail, hospitality, banking, insurance, customer service, or managed customer relationships, we can teach you the automotive side.

What we're looking for is someone who knows how to communicate, earn trust, solve problems, and keep things moving.

Our Rapid Response Team focuses on same-day maintenance and repair services, providing guests with a convenient, efficient experience while creating opportunities for team members to develop the skills needed to advance within our Service Department.

Your Role on the Rapid Response Team

As a Rapid Response Service Advisor, your primary responsibility will be managing same-day maintenance and repair orders, helping our guests get their vehicles serviced and back on the road as quickly and efficiently as possible.

You’ll work closely with our Rapid Response Technicians to coordinate routine maintenance, minor repairs, and other services that can be completed the same day.

Success in this role requires strong communication, organization, and the ability to keep multiple repair orders moving while delivering an exceptional guest experience.

More Than Just a Job — A Path to Career Growth

We view the Rapid Response Advisor position as an excellent entry point into our Service Department and a potential stepping stone toward other opportunities within the dealership.

You’ll gain valuable experience in service operations, customer relationships, repair order management, and automotive service processes.

Team members who demonstrate strong performance, leadership, and a commitment to guest satisfaction may have opportunities to advance into traditional Service Advisor, Senior Advisor, Team Lead, or Service Management positions.

Whether you’re starting a new career or looking to grow within the automotive industry, this position offers an opportunity to learn, develop, and build a future with Sewell Ford Lincoln.

Your Schedule

Monday through Friday, 7:30 AM to 6:00 PM with a lunch break. One Saturday per month.

You’ll work a set, predictable schedule with opportunities for early release weeks when performance standards are met!

What You’ll Do

• Be the main point of contact for guests visiting our Rapid Response Team, from the first greeting through vehicle delivery.
• Manage same-day maintenance and repair orders, ensuring an efficient and convenient service experience.
• Listen to customer concerns, accurately document service needs, and explain recommended maintenance and repairs clearly and honestly.
• Coordinate directly with our Rapid Response Technicians and shop leadership to keep vehicles moving efficiently.
• Manage multiple repair orders while maintaining excellent communication and timely service completion.
• Provide guests with accurate updates on vehicle status, service recommendations, and expected completion times.
• Identify maintenance opportunities and help guests make informed decisions about their vehicles.
• Build trust and lasting relationships that encourage guests to return for future service.
• Meet performance goals for productivity, sales, efficiency, and customer satisfaction.

Who Tends to Succeed Here

• People who have excelled in customer service, retail, hospitality, sales, or other customer-facing positions.
• Individuals who enjoy a fast-paced environment and take pride in getting things done.
  Team leads, supervisors, and professionals who are comfortable managing multiple priorities.
• People who communicate clearly, stay organized, and remain composed under pressure.
• Motivated individuals who enjoy working toward measurable goals and being recognized for strong performance.
• Anyone looking for an opportunity to build a long-term career with a respected automotive dealership.

What We Offer

• Pay: $45,000–$60,000 per year, based on experience and performance.
• Full paid training in Ford and Lincoln service processes, our dealership management system (Tekion), and automotive product knowledge.
• Continued leadership training, both in-house and off-site.
• Career advancement opportunities: Service Advisor, Senior Advisor, Team Lead, and Service Management.
• Opportunities to grow within a high-volume dealership that promotes from within.
• Work alongside a team of certified technicians in a well‑equipped, professional service department.
• Health, dental, and vision insurance.
• Paid time off (PTO).
• Employee vehicle purchase and service discounts.
• Manufacturer‑supported training and professional development.

Why This Is Different From Where You Are Now

Your contributions here are immediate and measurable. You’ll know where you stand, receive ongoing support, and have opportunities to grow based on your performance.

Our Rapid Response Team is an essential part of our service operation, providing guests with a faster, more convenient service experience while maintaining the quality and professionalism they expect.

Strong performers are recognized, and those who demonstrate leadership, accountability, and a commitment to guest satisfaction have opportunities to advance.

This isn't just an opportunity to become a Service Advisor. It's an opportunity to build a long‑term career in the automotive industry.

Requirements:

• Valid driver's license and a clean driving record.
• Strong communication and customer service skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast‑paced environment.
• Comfortable using computers, learning new software, and adapting to changing priorities.
• Sales, retail, hospitality, management, or customer-facing experience preferred.
• Automotive dealership experience is a plus, but not required.
• Positive attitude, strong work ethic, and a commitment to teamwork and guest satisfaction.

Ready to turn your customer service skills into a rewarding career? Join our Rapid Response Team at Sewell Ford Lincoln in Odessa, Texas!

Summary

Qualifications:

To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I‑9 requirements. A combination of education, experience, and training is always considered.

Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training.

Additional benefits for full-time team members include company‑paid life insurance, company‑paid short‑term disability, and paid time off.

About Our Organization:

The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential.

Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.