Powersports Service Advisor - Customer Champion

RideNow Group; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employer paid life and short-term-dis.

Commission based pay

Job summary

RideNow Group in Austin is seeking an enthusiastic Service Advisor to greet customers, document vehicle issues, and guide them through the repair process for motorcycles, ATVs, UTVs, and PWCs.

You will schedule appointments, communicate service progress, provide cost estimates, and promote additional services while ensuring customer satisfaction. This is an on-site, full-time position with commission-based pay and benefits.

Qualifications

• 1+ years of experience in powersports or automotive dealership.
• Strong communication and customer service skills—both verbal and written.
• Ability to write clear and concise service repair orders.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Schedule service appointments for repairs, maintenance, and recalls.
• Be the first point of contact for customers—greet them warmly and guide them through the service process.
• Accurately document customer concerns and vehicle issues on repair orders for motorcycles, ATVs, UTVs, and PWCs.
• Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
• Educate customers on required or recommended services and provide clear cost estimates.
• Promote additional services and current promotions.
• Monitor repair progress to ensure timely and quality completion.
• Keep customers updated on the status of their vehicle throughout the repair process.
• Review completed work with the customer, answer questions, and ensure satisfaction.
• Perform other related duties as needed.

Skills

Customer service

Communication skills

Multitasking

Valid driver's license

Stamina

Job description

RideNow Group in Austin is seeking an enthusiastic Service Advisor to greet customers, document vehicle issues, and guide them through the repair process for motorcycles, ATVs, UTVs, and PWCs.

You will schedule appointments, communicate service progress, provide cost estimates, and promote additional services while ensuring customer satisfaction. This is an on-site, full-time position with commission-based pay and benefits.