Service Advisor - RideNow Huntsville

RideNow Powersports; Huntsville (AL); Presencial; USD 38 000 - 54 000; Tempo integral

Resumo da oferta

RideNow Powersports in Huntsville, AL is seeking a powersports service advisor to bridge customers and our certified technicians. You will greet riders, listen to concerns, and translate them into accurate repair orders while guiding customers through the service process.

You’ll manage work orders, update customers on status, and explain repairs and invoices to ensure exceptional service. If you enjoy a fast-paced environment and love powersports, join us to drive smooth workflows and customer

Qualificações

• Experience in customer service, preferably in a retail or service environment.
• Ability to listen to customer concerns and translate them into repair orders.
• Strong communication and teamwork skills.

Responsabilidades

• Greet service customers and translate their needs into repair orders.
• Open, update, and close work orders with accurate labor and parts estimates.
• Keep customers informed on service status, estimates, and timelines.
• Coordinate with technicians and parts staff to ensure smooth workflow.
• Explain completed work and invoices to customers to ensure satisfaction.
• Perform other duties as assigned.

Conhecimentos

Customer service

Communication

Attention to detail

Descrição da oferta de emprego

Powersports Service Advisor - Gear Up for Your Next Adventure

Location: Huntsville, AL | Department: Service | Employment Type: Full-Time

About RideNow Group

Founded in 1983, RideNow Powersports has grown into the nation’s premier destination for powersports enthusiasts. Representing iconic brands like Honda, Yamaha, Polaris, and Can-Am across dozens of nationwide dealerships, we live and breathe high-energy adrenaline. From motorcycles, ATVs, and side-by-side to personal watercraft, premium gear, and top-tier service, we deliver the ultimate freedom on wheels and water.

The Opportunity

Are you ready to turn your passion into a high-octane career? We’re looking for a sharp, driven Powersports Service Advisor to join our fast-paced team. In this role, you’ll be the key connection between our customers and our service technicians, creating exceptional repair and maintenance experiences for powersports riders.

What You’ll Own & Achieve

• Welcome & Consult: Greet service customers warmly, listen to their vehicle concerns, and clearly translate their needs into actionable repair orders.
• Manage Repair Orders: Open, update, and close work orders accurately in our system, ensuring precise labor and parts estimates.
• Communicate Proactively: Keep customers continuously informed on service status, job progress, estimates, and repair timelines.
• Coordinate with Technicians: Partner closely with certified service techs and parts specialists to maintain smooth workflow and timely job completions.
• Deliver Exceptional Service: Explain completed work, maintenance recommendations, and invoices clearly to ensure maximum customer satisfaction.
• Other job duties as assigned