Service Advisor - Onsite, Growth & Full Benefits

The CAR Group (Norm Reeves Dealerships); North Richland Hills (TX); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k Matching

Tuition Reimbursement

Paid Time Off

Discounts on Vehicles, Services, and 1

Job summary

The CAR Group (Norm Reeves Dealerships) in North Richland Hills, TX is hiring a Service Advisor to be the primary contact for service customers from check-in to vehicle delivery. You will greet guests, explain maintenance options, prepare estimates, and coordinate with technicians to ensure quality work.

The role requires prior Service Advisor experience, a valid driver’s license, strong communication, empathy, and leadership in team settings. Full-time, onsite with Saturdays, benefits included.

Qualifications

• Previous Service Advisor experience required
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

Responsibilities

• Greet guests as they arrive in the Service drive
• Advising customers on maintenance and repair options, including upselling additional services when appropriate
• Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
• Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
• Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
• Communicate empathetically with guests about their vehicle
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

Skills

Customer service

Communication

Leadership

Team player

Problem solving

Professionalism

Job description

The CAR Group (Norm Reeves Dealerships) in North Richland Hills, TX is hiring a Service Advisor to be the primary contact for service customers from check-in to vehicle delivery. You will greet guests, explain maintenance options, prepare estimates, and coordinate with technicians to ensure quality work.

The role requires prior Service Advisor experience, a valid driver’s license, strong communication, empathy, and leadership in team settings. Full-time, onsite with Saturdays, benefits included.