Service Advisor

Richardsongm; Dubuque (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Base salary plus commission

401K retirement plan with generous company match

Company-sponsored health care

Paid vacation and holidays

Life and Disability insurance

Employee discount on vehicle service and purchases

Opportunities for Advancement

Job summary

Richardsongm in Dubuque, Iowa, is seeking motivated Service Advisors to join their growth-oriented team. Responsibilities include greeting customers, managing documentation for vehicle concerns, liaising with mechanics, and maintaining customer relationships. The ideal candidate is customer-focused and has experience in service-oriented roles. The position offers a competitive base salary plus commission, 401K with company match, health care, and opportunities for advancement.

Qualifications

• Customer Service, Retail, Restaurant and Hospitality experience a plus!

Responsibilities

• Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
• Consulting with mechanics regarding necessary repairs and possible alternatives.
• Using knowledge of products and services to sell or provide in-depth information.
• Answering questions about service outcomes and scheduling appointments.
• Managing and overseeing the dealership's workflow.
• Calling customers to advise them about service changes.
• Maintaining positive customer relationships.
• Ensuring all details on services rendered and costs are communicated.
• Liaising with service technicians about parts ordering.

Job description

With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team.

Compensation and Benefits

• Base salary plus commission
• 401K retirement plan with generous company match
• Company-sponsored health care
• Paid vacation and holidays
• Life and Disability insurance
• Employee discount on vehicle service and purchases
• Opportunities for Advancement

Service Advisor Responsibilities

• Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements

• Customer Service, Retail, Restaurant and Hospitality experience a plus!