Service Advisor

Richardsonmotors; Dubuque (IA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

401K retirement plan with generous company match

Company-sponsored health care

Paid vacation and holidays

Life and Disability insurance

Employee discount on vehicle service

Opportunities for Advancement

Job summary

Richardson Motors in Dubuque, Iowa is seeking motivated Service Advisors to join their team. With a focus on customer service, the role involves greeting customers, managing paperwork, and consulting with mechanics on repairs. Ideal candidates will have experience in customer service, retail, or hospitality. Compensation includes base salary plus commission, 401K with company match, health care benefits, and opportunities for advancement.

Qualifications

• Experience in customer service and related fields is a plus.

Responsibilities

• Greeting customers and preparing paperwork for vehicle services.
• Consulting with mechanics on necessary repairs.
• Providing in-depth information about service options to customers.
• Managing workflow and schedule at the dealership.
• Maintaining positive customer relationships for repeat business.

Skills

Customer Service

Retail experience

Restaurant experience

Hospitality experience

Job description

With a family-centered environment, decades of customer loyalty, a top-performing service department, and a dedicated, growth-oriented culture, Richardson Motors is excited to add customer-focused and motivated Service Advisors to our already outstanding and successful team.

Compensation and Benefits

• Base salary plus commission
• 401K retirement plan with generous company match
• Company-sponsored health care
• Paid vacation and holidays
• Life and Disability insurance
• Employee discount on vehicle service and purchases
• Opportunities for Advancement

Service Advisor Responsibilities

• Greeting customers, prepare/process paperwork to take care of and document vehicle concerns.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or vehicle pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements

• Customer Service, Retail, Restaurant and Hospitality experience a plus!