Service Advisor - Multi-Brand European Store (Anchorage)

Porsche Audi Volkswagen of Anchorage; Anchorage (AK); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Employee vehicle discounts

Manufacturer training

Job summary

Porsche Audi Volkswagen of Anchorage is seeking a Service Advisor to join our Volkswagen drive. The role focuses on guest-facing service, writing up repairs, and delivering transparent estimates with a high standard of hospitality.

VW experience is a plus but not required; we train from day one. You’ll thrive in a multi-brand European store, earn strong commissions, and grow into senior advisor or service management roles within Swickard.

Qualifications

• From service advising, hospitality, sales or guest-facing roles.
• VW/European brand experience a plus; training provided.
• Clear, composed communicator who explains service needs.
• Valid driver's license with clean record.

Responsibilities

• Serve as the primary point of contact for Volkswagen service guests -- from write-up through delivery.
• Translate repair information into clear communication that earns trust and sets expectations.
• Build accurate estimates, commit to timelines, and follow through on every promise.
• Coordinate with technicians and parts to keep repair workflows moving.
• Identify and present additional service recommendations that protect guest safety.
• Deliver a professional pickup and delivery experience that keeps guests coming back.
• Maintain records in the DMS and uphold documentation standards.

Skills

Communication skills

Guest-facing experience

Service mindset

Self-motivation

Tools

DMS familiarity

Brand training

Job description

Porsche Audi Volkswagen of Anchorage is seeking a Service Advisor to join our Volkswagen drive. The role focuses on guest-facing service, writing up repairs, and delivering transparent estimates with a high standard of hospitality.

VW experience is a plus but not required; we train from day one. You’ll thrive in a multi-brand European store, earn strong commissions, and grow into senior advisor or service management roles within Swickard.