Service Advisor Lead — Growth-Driven Automotive Role

Antwerpen Mitsubishi; Pasadena, Northern (MD, KY); Hybrid; USD 32,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Sick time

Vacation after 1 year

401(k) plan

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking an automotive professional for a Service Advisor role. You will greet customers, document concerns, and coordinate repairs with technicians to ensure timely completion while maintaining excellent service standards.

The position requires strong communication, knowledge of repair procedures, and proficiency with service-writing software. A valid driver’s license is essential, and the team supports a busy, customer-focused environment.

Qualifications

• Must have automotive service advisory experience.
• Strong knowledge of vehicle repair and maintenance procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using service writing software and invoicing.
• Detail-oriented with strong organizational skills.
• Valid driver’s license.

Responsibilities

• Greet customers and provide excellent customer service.
• Listen to customer concerns and accurately document them.
• Perform vehicle inspections and recommend necessary repairs or maintenance.
• Prepare accurate estimates for repairs and services.
• Communicate with technicians to ensure timely completion of work.
• Keep customers informed about the status of their vehicles.
• Upsell additional services or products via our Menu.
• Process customer payments and maintain accurate records.
• Maintain a clean and organized work area.

Skills

Communication skills

Multitasking

Service writing software

Attention to detail

Active listening

Automotive repair knowledge

Driver's license

Job description

Antwerpen Volkswagen in Pasadena, MD is seeking an automotive professional for a Service Advisor role. You will greet customers, document concerns, and coordinate repairs with technicians to ensure timely completion while maintaining excellent service standards.

The position requires strong communication, knowledge of repair procedures, and proficiency with service-writing software. A valid driver’s license is essential, and the team supports a busy, customer-focused environment.