Assistant Service Manager — Auto Service & Customer Care

Antwerpen Nissan Security; Pasadena, Northern (MD, KY); Hybrid; USD 32,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) plan

Sick time upon hire

Vacation after 1 year

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking an experienced Service Advisor. You will greet customers, document concerns, and coordinate inspections and repairs with our technicians to deliver timely service.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced automotive environment. A valid driver's license is necessary, with full-time employment and a compensation range that includes commissions.

Qualifications

• Previous experience as a Service Advisor is REQUIRED.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using computer software for service writing and invoicing.
• Detail-oriented with strong organizational skills.
• Listen to customers’ concerns accurately.
• A valid driver’s license.

Responsibilities

• Greet customers and provide excellent customer service.
• Listen to customer concerns and accurately document them.
• Perform vehicle inspections and recommend necessary repairs or maintenance.
• Prepare accurate estimates for repairs and services.
• Communicate with technicians to ensure timely completion of work.
• Keep customers informed about the status of their vehicles.
• Upsell additional services or products as appropriate via our Menu.
• Process customer payments and maintain accurate records.
• Maintain a clean and organized work area.

Skills

Customer service

Communication

Multitasking

Organizational skills

Service writing software

Attention to detail

Valid driver's license

Tools

Service writing software

Job description

Antwerpen Volkswagen in Pasadena, MD is seeking an experienced Service Advisor. You will greet customers, document concerns, and coordinate inspections and repairs with our technicians to deliver timely service.

The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced automotive environment. A valid driver's license is necessary, with full-time employment and a compensation range that includes commissions.