Service Advisor – Material Handling Solutions Pro

Southern States Toyotalift; Lakeland (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Vision Insurance

PTO and Vacation

Paid Holidays

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Job summary

Southern States Material Handling, representing Toyota and Raymond brands, seeks a Service Advisor to grow new business and manage a portfolio of accounts across Lakeland/Winter Haven, FL. The role emphasizes advising best actions to improve equipment availability through maintenance programs and securing preventative maintenance agreements.

Responsibilities include identifying opportunities, building relationships, presenting tailored proposals, and driving service contracts while collaborating

Qualifications

• Minimum Sales experience of 2 years preferred.
• Proficient in Microsoft Office suite
• Strong written, verbal, and interpersonal communication & presentation skills
• Excellent analytical, problem-solving skills, and ability to multi-task
• Ability to create presentations to entice and motivate customers.
• Ability to generate new ideas and demonstrate creative thinking.
• Commitment to excellent customer service
• Superior attention to detail and accuracy
• Knowledge of industrial powered equipment and the material handling industry a plus
• Able to work efficiently with minimal guidance or supervision.
• Must possess valid Driver’s License
• Mon-Fri 8am – 5pm
• Travel- Up to 90% within territory
• Ability to lift, push and pull up to at least 20 pounds/55 pounds, occasionally/regularly
• Ability to work on your feet for extended periods of time.

Responsibilities

• Learn Toyota/Raymond processes and gain a working knowledge of equipment lines and services.
• Identify business opportunities at customer locations and make suggestions to customers about SSMH’s products and services.
• Build and maintain successful long-term relationships with current and new customers through in person and virtual communications.
• Develops tailored client proposals by working to identify customer pain points to provide best-in-class solutions.
• Present information effectively driving client decisions to improve material handling equipment performance (preventative maintenance)
• Capable negotiator. Clearly communicates goals, interests, and positions during discussions.
• Develops strategies, techniques and tactics based on customer feedback and market environment.
• Demonstrates creative thinking bringing original ideas.
• Gain new service opportunities by making the appropriate “All levels of service presentation,” to customers; SM/PM/EC/TC contracts (monthly goals will be set per territory & based on UIO)
• Work with analytics team to analyze current customer contracts and increase business.
• Deliver and gain customer agreement to repair estimates.
• Be present when new equipment is delivered increasing further solutions and maintenance program opportunities.
• Improve over the counter parts sales by helping customers identify requirements (i.e., Forks, Seats, Tires, and Pallet Jacks)
• Communicate and send leads to Parts Department for Consignment Opportunities
• Develop leads for solutions/sales and rental departments.
• Document all New Revenue in CRM database.
• Meet and track sales account targets aligned with company objectives.
• Stay abreast of industry knowledge to successfully develop all required leads.

Skills

Sales experience

Microsoft Office

Communication skills

Presentation skills

Analytical skills

Problem solving

Customer service

Attention to detail

Industry knowledge

Driver's license

Travel readiness

Lifting ability

Stamina

Job description

Southern States Material Handling, representing Toyota and Raymond brands, seeks a Service Advisor to grow new business and manage a portfolio of accounts across Lakeland/Winter Haven, FL. The role emphasizes advising best actions to improve equipment availability through maintenance programs and securing preventative maintenance agreements.

Responsibilities include identifying opportunities, building relationships, presenting tailored proposals, and driving service contracts while collaborating