Equipment Solutions Advisor – Service & Maintenance

Southern States Toyotalift; Jacksonville (FL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Vision Insurance

PTO and Vacation

Paid Holidays

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Job summary

Southern States Material Handling is seeking a Service Advisor to grow our customer base and manage existing accounts while promoting preventative maintenance programs. You’ll advise best actions to improve equipment availability and present tailored solutions to customers.

Join our Toyota & Raymond family and contribute to leading the material handling industry through exceptional service, strong relationship-building, and proactive maintenance opportunities across a broad account base.

Qualifications

• Minimum sales experience of 2 years preferred.
• Proficient in Microsoft Office suite.
• Strong written, verbal, and interpersonal communication & presentation skills.
• Excellent analytical, problem-solving skills, and ability to multi-task.
• Ability to create presentations to entice and motivate customers.
• Must possess valid Driver’s License.

Responsibilities

• Learn Toyota/Raymond processes and gain a working knowledge of equipment lines and services.
• Identify business opportunities at customer locations and make suggestions to customers about SSMH’s products and services.
• Build and maintain successful long-term relationships with current and new customers through in person and virtual communications.
• Develops tailored client proposals by working to identify customer pain points to provide best-in-class solutions.
• Present information effectively driving client decisions to improve material handling equipment performance (preventative maintenance).
• Capable negotiator. Clearly communicates goals, interests, and positions during discussions.
• Develops strategies, techniques and tactics based on customer feedback and market environment.
• Gain new service opportunities by making the appropriate 'All levels of service presentation,' to customers; SM/PM/EC/TC contracts.
• Work with analytics team to analyze current customer contracts and increase business.
• Deliver and gain customer agreement to repair estimates.
• Be present when new equipment is delivered increasing further solutions and maintenance program opportunities.
• Improve over the counter parts sales by helping customers identify requirements.
• Communicate and send leads to Parts Department for Consignment Opportunities.
• Develop leads for solutions/sales and rental departments.
• Document all New Revenue in CRM database.
• Meet and track sales account targets aligned with company objectives.
• Stay abreast of industry knowledge to successfully develop all required leads.

Skills

Sales experience

Microsoft Office

Communication skills

Presentation skills

Problem solving

Driver's license

Team collaboration

Job description

Southern States Material Handling is seeking a Service Advisor to grow our customer base and manage existing accounts while promoting preventative maintenance programs. You’ll advise best actions to improve equipment availability and present tailored solutions to customers.

Join our Toyota & Raymond family and contribute to leading the material handling industry through exceptional service, strong relationship-building, and proactive maintenance opportunities across a broad account base.