Service Advisor

Southern States Toyotalift; Valdosta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company matching

Health insurance

Vision Insurance

PTO and Vacation

Paid Holidays

Flexible Spending Account

Life Insurance

Tuition Reimbursement

Job summary

Southern States Material Handling is a leading provider of Toyota and Raymond material handling solutions. We are seeking a Service Advisor to grow new business, manage existing accounts, and promote preventative maintenance agreements.

The role emphasizes building relationships, presenting tailored solutions, and driving maintenance opportunities within a Valdosta or Albany GA territory. You will collaborate with the analytics team, deliver compelling proposals, and strive for high customer

Qualifications

• Minimum 2 years sales experience preferred.
• Proficient in Microsoft Office suite and presentations.
• Strong written, verbal, and interpersonal communication skills.
• Excellent analytical and problem-solving abilities; able to multi-task.
• Ability to create persuasive presentations and drive customer decisions.
• Commitment to excellent customer service and attention to detail.
• Knowledge of industrial powered equipment a plus; valid Driver’s License.

Responsibilities

• Learn Toyota/Raymond processes and equipment lines.
• Identify business opportunities at customer locations and suggest products/services.
• Build and maintain long-term customer relationships through in-person and virtual communications.
• Develop tailored client proposals addressing customer pain points.
• Present information to drive client decisions and improve equipment performance.
• Negotiate effectively and communicate goals during discussions.
• Develop strategies based on customer feedback and market context.
• Generate new service opportunities and manage contracts in territory.
• Collaborate with analytics to review current contracts and increase business.
• Deliver repair estimates and gain customer agreement.
• Support new equipment deliveries and identify maintenance opportunities.
• Assist customers in selecting parts and solutions; refer leads to Parts Department.

Skills

Sales experience

Strong communication

Presentation skills

Analytical thinking

Customer service

Attention to detail

Ability to generate ideas

Ability to work with minimal guidance

Valid Driver’s License

Tools

MS Office

Job description

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions, Southern States Material Handling solves problems.

As a Service Advisor you’ll : Contribute to making Southern States Material Handling a leader in the material handling industry by growing new business using both existing and prospective customer networks by advising best action to a customer’s material handling equipment to improve equipment availability through our maintenance programs!The Service Advisor also manages a portfolio of existing accounts with the goal of retention through attaining new preventative maintenance agreements and acquiring new business by presenting new customer solutions!

Come be a part of our Toyota & Raymond family!

This role can sit out of Valdosta or Albany GA!

Top of the Line Benefits!!

• 401(k) with company matching
• Health insurance
• Vision Insurance
• PTO and Vacation
• Paid Holidays
• Flexible Spending Account
• Life Insurance
• Tuition Reimbursement

What you Need:

• Minimum Sales experience of 2 years preferred.
• Proficient in Microsoft Office suite
• Strong written, verbal, and interpersonal communication & presentation skills
• Excellent analytical, problem-solving skills, and ability to multi-task
• Ability to create presentations to entice and motivate customers.
• Ability to generate new ideas and demonstrate creative thinking.
• Commitment to excellent customer service
• Superior attention to detail and accuracy
• Knowledge of industrial powered equipment and the material handling industry a plus
• Able to work efficiently with minimal guidance or supervision.
• Must possess valid Driver’s License
• Mon-Fri 8am – 5pm
• Travel- Up to 90% within territory
• Ability to lift, push and pull up to at least 20 pounds/55 pounds, occasionally/regularly
• Ability to work on your feet for extended periods of time.

What you’ll do:

• Learn Toyota/Raymond processes and gain a working knowledge of equipment lines and services.
• Identify business opportunities at customer locations and make suggestions to customers about SSMH’s products and services.
• Build and maintain successful long-term relationships with current and new customers through in person and virtual communications.
• Develops tailored client proposals by working to identify customer pain points to provide best-in-class solutions.
• Present information effectively driving client decisions to improve material handling equipment performance (preventative maintenance)
• Capable negotiator. Clearly communicates goals, interests, and positions during discussions.
• Develops strategies, techniques and tactics based on customer feedback and market environment.
• Demonstrates creative thinking bringing original ideas.
• Gain new service opportunities by making the appropriate “All levels of service presentation,” to customers; SM/PM/EC/TC contracts (monthly goals will be set per territory & based on UIO)
• Work with analytics team to analyze current customer contracts and increase business.
• Deliver and gain customer agreement to repair estimates.
• Be present when new equipment is delivered increasing further solutions and maintenance program opportunities.
• Improve over the counter parts sales by helping customers identify requirements (i.e., Forks, Seats, Tires, and Pallet Jacks)
• Communicate and send leads to Parts Department for Consignment Opportunities
• Develop leads for solutions/sales and rental departments.
• Document all New Revenue in CRM database.
• Meet and track sales account targets aligned with company objectives.
• Stay abreast of industry knowledge to successfully develop all required leads.

SSMH is an equal opportunity employer.SSMH does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential.