Automotive Service Advisor

Longley Bros, Inc.; Town of Schroeppel (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay with commission

Performance-based earning

Advancement and professional developm

Build lasting customer relationships

Job summary

Longley Bros, Inc. is seeking an Automotive Service Advisor to join our team in New York. You will greet customers, assess service needs, write repair orders, and present estimates, guiding them from check-in to vehicle delivery.

The ideal candidate has experience in automotive service, excellent communication, and a customer-focused approach. We offer competitive pay with commissions, opportunities for advancement, and support to build lasting relationships with customers.

Qualifications

• Experience in an automotive service environment.
• Excellent communication and customer-service skills.
• Ability to explain repairs clearly to customers.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced shop.
• Commitment to customer satisfaction.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Write accurate repair orders and document customer concerns.
• Communicate recommended maintenance and repairs clearly to customers.
• Prepare estimates, explain repair costs, and obtain customer authorization.
• Coordinate with technicians and the service department to ensure efficient workflow.
• Keep customers informed of repair progress, delays, and completion times.
• Review completed repairs with customers and explain work performed.
• Maintain strong customer relationships and encourage repeat business.
• Help achieve customer satisfaction, sales, and service department goals.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Professional attitude

Tools

Automate service software

Job description

NOW HIRING: AUTOMOTIVE SERVICE ADVISOR

Join Our Team!

Are you an experienced automotive professional with excellent customer service skills? We are looking for a motivated, organized, and customer-focused Automotive Service Advisor to join our team!

The ideal candidate will be passionate about the automotive industry, enjoy working with people, and be able to deliver an exceptional customer experience from check-in to vehicle delivery.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Write accurate repair orders and document customer concerns.
• Communicate recommended maintenance and repairs clearly to customers.
• Prepare estimates, explain repair costs, and obtain customer authorization.
• Coordinate with technicians and the service department to ensure efficient workflow.
• Keep customers informed of repair progress, delays, and completion times.
• Review completed repairs with customers and explain work performed.
• Maintain strong customer relationships and encourage repeat business.
• Help achieve customer satisfaction, sales, and service department goals.

Qualifications

• Previous automotive service advisor or dealership experience preferred.
• Strong communication, customer service, and interpersonal skills.
• Knowledge of automotive maintenance and repair procedures preferred.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional attitude and a commitment to customer satisfaction.
• Experience with Automate service software is a plus.

What We Offer

• Competitive pay + commission based on experience.
• Performance-based earning opportunities.
• Opportunities for advancement and professional development.
• The opportunity to build lasting relationships with customers.