Service Advisor: Lucrative Pay, PTO & Medical

Rockland Cjd Llc; Nanuet (NY); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Employee vehicle purchase program

Job summary

Rockland Cjd Llc is seeking an Automotive Service Advisor to greet customers, assess service needs, and promote service outcomes. You will estimate costs and times, obtain authorization, and monitor progress throughout the day.

Experience in a service-advisor role and strong communication are essential. Responsibilities include handling warranty repairs per guidelines, confirming appointments, and ensuring proper vehicle delivery with thorough communication.

Qualifications

• Two or more years of previous experience as a service advisor.
• Valid driver license in the state that you will work and a good driving record.
• Excellent customer service skills.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.
• Great attitude with high-energy personality.
• Professional appearance and work ethic.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by understanding the product and service requirements.
• Provide accurate cost and time of completion estimates and obtain customer authorization.
• Check progress of services and inform customers of changes in cost or delivery times.
• Administer warranty repairs per manufacturer guidelines.
• Confirm service appointments and conduct post-repair follow up.
• Inspect vehicles prior to delivery and communicate results to customers.
• Ensure compliance with state and federal auto repair laws and consumer protection.

Skills

Customer service

Communication

Interpersonal skills

Professional appearance

Process-driven

Verbal communication

Education

High school diploma or equivalent

Job description

Rockland Cjd Llc is seeking an Automotive Service Advisor to greet customers, assess service needs, and promote service outcomes. You will estimate costs and times, obtain authorization, and monitor progress throughout the day.

Experience in a service-advisor role and strong communication are essential. Responsibilities include handling warranty repairs per guidelines, confirming appointments, and ensuring proper vehicle delivery with thorough communication.