Automotive Service Advisor - Lucrative Pay, PTO & Benefits

Rockland Cjd Llc; Nanuet (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Rockland Cjd Llc in New York is seeking an Automotive Service Advisor who excels in customer service, product knowledge, and clear communication. You will greet customers, assess vehicle needs, estimate costs, and coordinate repairs and warranties with professional courtesy.

Join a process-driven team and help ensure accurate service delivery, timely updates, and compliance with state and federal regulations. Great attitude and strong communication are essential.

Qualifications

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to identify and verify customer’s service needs.
• Promote the sales of appropriate services, parts, and accessories by understanding the product and service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, obtain proper authorization from customers.
• Check on progress of services and communicate any changes in cost or promised delivery time to customers.
• Administer warranty repairs in accordance with manufacturer guidelines.
• Confirm service appointments by telephone the day before arrival and conduct post-repair follow up.
• Inspect vehicles prior to delivery to ensure services/repairs are performed correctly and communicate results to customer.
• Meet requirements of state and federal law for automobile repair and consumer protection.

Job description

Rockland Cjd Llc in New York is seeking an Automotive Service Advisor who excels in customer service, product knowledge, and clear communication. You will greet customers, assess vehicle needs, estimate costs, and coordinate repairs and warranties with professional courtesy.

Join a process-driven team and help ensure accurate service delivery, timely updates, and compliance with state and federal regulations. Great attitude and strong communication are essential.