Service Advisor - Lexus of Birmingham

Sonic Automotive, Inc.; Birmingham (AL); On-site; USD 60,000 - 150,000; Full time

Job summary

Lexus of Birmingham, a Sonic Automotive family dealership in Birmingham, AL, seeks a Service Advisor to run an efficient service department. This commission-based role focuses on maximizing production and profitability while building loyal client relationships.

Ideal candidates have dealership experience and CDK familiarity. Responsibilities include scheduling, estimating, test-driving when needed, and ensuring regulatory compliance. Competitive compensation and benefits accompany this position.

Qualifications

• 1+ years of experience in a dealership position (Advisor, BDC, Service department role).
• Experience working with and using CDK.
• General knowledge of vehicle mechanical operations.

Responsibilities

• Schedules service appointments and gathers customer and vehicle data.
• Greet customers in a friendly, timely manner.
• Provide a complete written cost estimate for labor and parts; establish promised time.
• Monitor repair progress and obtain authorization for additional work.
• Test-drive the vehicle or refer to the test technician as needed.
• Maintain a Customer Satisfaction Index score at or above the dealer/manufacturer average.
• Advise customers on vehicle maintenance per manufacturer specs.
• Maintain hours-per-CRO (customer repair order) standard.
• Follow regulations on waste disposal, OSHA, and related rules.
• Report accidents per company policy.

Skills

Dealership experience

Valid driver’s license

Authorized to work in the USA

Pre-employment compliance

Education

High School Diploma

Tools

CDK

Job description

Service Advisor - Lexus of Birmingham in Birmingham, AL at Sonic Automotive

Location: 1001 Tom Williams Way
Birmingham, AL 35210

Job Type: Other

Experience: Mid-Senior Level

About

At Lexus of Birmingham, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Compensation (Commission-based role):

• Anticipated $60,000-$150,000

Job Description

Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.

Required Qualifications

• 1+ years of experience in a dealership position (Advisor, BDC, Service department role)
• Experience working with and using CDK
• General knowledge of vehicle mechanical operations.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid driver’s license with a clean driving record
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Preferred Qualifications

• 1+ years of experience as a Service Advisor in an automotive dealership

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.