Service Advisor - Jordan Lexus

Sonic Automotive, Inc.

Mishawaka (IN)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Sundays Off

Saturday Availability

401(k) with Company Match

Paid Time Off

Holiday closures

Employee pricing

Gym membership options

Travel deals

Career growth in Fortune 500 company

Job summary

Sonic Automotive, Inc. in Mishawaka, IN is seeking a Service Advisor to act as the liaison between customers and our service team. You will ensure vehicles are diagnosed, serviced, and repaired properly, while delivering outstanding customer service.

Responsibilities include documenting issues, explaining estimates, scheduling, coordinating with technicians, and maintaining detailed service records. A valid license and pre-employment checks are required.

Qualifications

1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast-paced environment.
Excellent organizational and time-management skills.
Valid driver's license and a clean driving record.
Authorized to work in the USA and pass pre-employment checks.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and document vehicle issues.
Explain recommended services and obtain customer approval.
Schedule appointments and manage service bay availability.
Coordinate with technicians to ensure timely repairs.
Update customers on service status and repair timelines.
Prepare invoices with detailed service breakdowns.
Process payments and handle billing inquiries.
Follow up with customers to ensure satisfaction and address concerns.
Stay informed about automotive technologies and maintenance schedules.

Skills

Communication

Customer service

Automotive knowledge

Multitasking

Time management

Tools

CDK

Job description

Service Advisor - Jordan Lexus in Mishawaka, IN at Sonic Automotive

Location: 4325 Grape Road
Mishawaka, IN 46545

Job Type: Other

Experience: Mid‑Senior Level

Compensation

Performance-based earnings range: $65,000 to $90,000+ / year

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their vehicle issues.
Provide detailed explanations of recommended services and repairs.
Communicate estimated costs and obtain customer approval for services.
Schedule appointments and manage service bay availability.
Coordinate with the service technicians to ensure timely completion of repairs.
Update customers on the status of their vehicles throughout the service process.
Provide accurate repair timelines and inform customers of any delays.
Create and maintain detailed service records for each customer.
Prepare and explain invoices to customers, including a breakdown of services performed.
Process payments and handle any billing inquiries.
Follow up with customers after service to ensure satisfaction and address any concerns.
Resolve customer complaints or issues promptly and professionally.
Stay informed about the latest automotive technologies and services.
Provide customers with information about maintenance schedules and recommended services.
1+ years of experience as a Service Advisor in an automotive dealership.
Strong communication and customer service skills.
Knowledge of automotive systems and basic technical understanding.
Ability to multitask and thrive in a fast‑paced environment.
Excellent organizational and time‑management skills.
Familiarity with service department operations and procedures.
Valid driver's license and a clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

Experience using and working with CDK
Performance-based earnings range: $65,000 to $90,000+ / year. Actual earnings depend on performance. High‑performing professionals who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule and Benefits