Service Advisor Level 3 Cascade

Community Automotive Repair; Grand Rapids (MI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Employee Discounts

Job summary

Community Automotive Repair in Grand Rapids, MI seeks a Full-Time Service Advisor Level 3 to greet customers, assess automotive needs, and coordinate with technicians to recommend services. You will manage repair orders, communicate updates to customers, and help ensure efficient shop workflow.

The role offers a competitive salary range ($75,000 to $105,000 per year) and benefits including Medical, Dental, Vision, 401(k), Life Insurance, PTO, and employee discounts.

Qualifications

• Experience in automotive service advising
• Proficient in Repair Order creation and management
• Strong pricing and markup calculation abilities
• Excellent verbal and written communication skills
• Valid driver’s license required

Responsibilities

• Greet customers and assess their automotive needs
• Gather information to diagnose issues with service advisers and technicians
• Provide repair recommendations aligned with master technicians’ expertise
• Update customers on vehicle status and explain repairs clearly

Skills

Customer service

Communication

Sales and upselling

Pricing and markup calculations

Schedule coordination

Education

No formal education specified

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Scheduling software

Multi-line phone systems

Job description

Join Community Automotive Repair as a Full-Time Service Advisor Level 3 and elevate your career in the dynamic automotive repair industry. Located at 846 Fulton St E, Grand Rapids, MI 49503, USA, this onsite position offers an exciting opportunity to work alongside a team of skilled technicians and master technicians. As a Service Advisor, you will engage directly with customers, ensuring that our expert mechanics provide top-notch service for their automotive needs.

The role promises competitive compensation, with an expected pay range of $75,000 - $105,000 per year, commensurate with your experience and expertise. Immerse yourself in an environment where your contributions directly impact customer satisfaction and business growth. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and Employee Discounts. Don’t miss the chance to be part of a thriving community that values automotive excellence and technician skill.

Your journey in the automotive repair world starts here!

Community Automotive Repair: Our Story

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a team of the very best technicians in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

What does a Service Advisor Level 3 do?

As a Full-Time Service Advisor Level 3 at Community Automotive Repair, you can expect a dynamic and engaging work environment. Your day-to-day responsibilities will include greeting customers and assessing their automotive needs while working closely with skilled mechanics and technicians. You will gather information to diagnose issues and prepare service recommendations that align with the expertise of our master technicians. Anticipate managing multiple customer interactions simultaneously while ensuring a smooth flow of work in the shop.

Communication is key, as you will provide updates to customers on the status of their vehicles and explain necessary repairs or maintenance in layman's terms. Your expected schedule will be Monday through Friday, from 7 AM to 5:30 PM, allowing you to develop strong relationships with customers and contribute meaningfully to their automotive experience. Embrace the opportunity to be a vital part of our community-focused team!

Requirements For This Service Advisor Level 3 Job

To excel as a Full-Time Service Advisor Level 3 at Community Automotive Repair, you will need a robust set of skills that align with our automotive service standards. Strong customer service skills are essential, as you will be the first point of contact for clients seeking assistance with their vehicles. Your ability to communicate clearly, both verbally and in writing, will help convey complex automotive issues to customers effectively. Proficiency in automotive service advising, along with Repair Order creation and management, will be crucial in ensuring seamless operations.

Familiarity with parts tracking, invoice, and documentation management will enhance your efficiency. Strong math and problem-solving abilities are necessary for accurate pricing, markup calculations, and successful complaint resolution. Experience with scheduling software and multi-line phone systems, alongside a valid driver’s license, will further support your daily responsibilities. Mastering sales and upselling techniques will be valuable as you engage with customers in this pivotal role.

Knowledge And Skills Required For The Position Are

• Strong customer service skills
• automotive service advising
• Repair Order creation and management
• parts tracking
• invoice and documentation management
• proficiency in Microsoft Office (Word
• Excel
• Outlook)
• multi-line phone systems experience
• sales and upselling techniques
• pricing and markup calculations
• strong math and problem-solving abilities
• clear verbal and written communication
• complaint resolution
• scheduling software proficiency
• valid driver’s license