Shop Manager

Community Automotive Repair; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Paid Meals

Employee and family discounts

Job summary

Community Automotive Repair in Grand Rapids, MI is seeking a Full-Time Shop Manager to lead our service advising and technician teams, drive sales, and ensure production shop wide. You will focus on optimizing workflows, managing the shop budget and profitability, and training staff on procedures to sustain a culture of excellence and superior customer service.

This onsite role offers the chance to shape operations, engage with staff and clients, and contribute to a trusted local shop with a

Qualifications

• Experience leading service teams of technicians and advisors.
• Strong automotive knowledge and problem solving.
• Proven ability to manage budgets and drive profitability.

Responsibilities

• Oversee service advising and technician teams.
• Lead sales and production shop-wide.
• Optimize workflows to meet customer expectations.
• Manage shop budget and profitability and make strategic decisions.
• Administer staff training on procedures and core processes.
• Manage equipment, facility and supplies to keep shop well-equipped.

Skills

Leadership

Automotive technical expertise

Management experience

Proficient with computers

Great problem solver

Sales and customer service

Accounting basics

Job description

Join Community Automotive Repair as a Full-Time Shop Manager and take your career to the next level. This onsite position offers the opportunity to lead a talented team in a dynamic, hands-on environment. You will play a vital role in shaping the shop's operations, ensuring the highest standards of quality service for our valued customers. Experience the thrill of problem-solving and optimizing workflows while directly impacting customer satisfaction. As a Shop Manager, you'll engage with both staff and clients, building relationships that foster a sense of community. Our shop managers lead weekly all shop meetings and prepare scorecards for staff on a weekly basis. They hold staff accountable to hit goals and advance their teams career plans.

Lead innovative projects, train and mentor service advisors, technicians, and other staff, and drive a culture of excellence. Your leadership will be at the forefront of our mission to provide top-notch automotive repair services. Don't miss the chance to be part of a respected shop in Grand Rapids, where your skills can shine and grow.

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Paid Time Off
• Paid Meals
• Employee and family discounts

A little about us

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Shop Manager you can expect to join a team of the very best automotive team in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

What's your day like?

As the Full-Time Shop Manager at Community Automotive Repair, you will oversee the service advising and technician teams. You'll lead sales and production shop wide. You'll focus on processes within our automotive repair shop to deliver repairs and services to our customers. Your leadership will ensure that workflow is optimized to meet and exceed customer expectations consistently. You will be responsible for managing the shop's budget and profitability, making strategic decisions that drive financial success.

Additionally, you will take charge of administering and training staff on our procedures and core processes, fostering a culture of excellence and efficiency. Your role also includes managing the equipment, facility, and supplies, ensuring that our shop operates smoothly and is well-equipped to deliver top‑quality automotive services.

Requirements for this Shop Manager job

To be successful as the Full-Time Shop Manager at Community Automotive Repair, a strong foundation in automotive technical expertise is essential. You should have proven leadership skills to inspire and guide your team while fostering a collaborative environment. Management experience is preferred, as it prepares you to effectively oversee shop operations and workflow.

Proficiency with computers is necessary for utilizing various software tools that enhance efficiency and customer service. Exceptional problem‑solving abilities will help you address challenges as they arise while maintaining service quality. A solid understanding of sales and customer service principles is crucial for ensuring customer satisfaction and driving business success.

Additionally, a basic understanding of accounting principles will assist you in managing the shop's budget and profitability effectively.

Knowledge and skills required for the position are:

• Automotive technical expertise.
• Leadership skills.
• Management experience preferred.
• Proficient with computers.
• Great problem solver.
• Understand sales and customer service.
• Basic understanding of accounting principles.