Senior Service Advisor: Drive Customer Experience

Community Automotive Repair; Grand Rapids (MI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Employee Discounts

Job summary

Community Automotive Repair in Grand Rapids, MI seeks a Full-Time Service Advisor Level 3 to greet customers, assess automotive needs, and coordinate with technicians to recommend services. You will manage repair orders, communicate updates to customers, and help ensure efficient shop workflow.

The role offers a competitive salary range ($75,000 to $105,000 per year) and benefits including Medical, Dental, Vision, 401(k), Life Insurance, PTO, and employee discounts.

Qualifications

• Experience in automotive service advising
• Proficient in Repair Order creation and management
• Strong pricing and markup calculation abilities
• Excellent verbal and written communication skills
• Valid driver’s license required

Responsibilities

• Greet customers and assess their automotive needs
• Gather information to diagnose issues with service advisers and technicians
• Provide repair recommendations aligned with master technicians’ expertise
• Update customers on vehicle status and explain repairs clearly

Skills

Customer service

Communication

Sales and upselling

Pricing and markup calculations

Schedule coordination

Education

No formal education specified

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Scheduling software

Multi-line phone systems

Job description

Community Automotive Repair in Grand Rapids, MI seeks a Full-Time Service Advisor Level 3 to greet customers, assess automotive needs, and coordinate with technicians to recommend services. You will manage repair orders, communicate updates to customers, and help ensure efficient shop workflow.

The role offers a competitive salary range ($75,000 to $105,000 per year) and benefits including Medical, Dental, Vision, 401(k), Life Insurance, PTO, and employee discounts.