Automotive Service Advisor Lead | Customer-Focused Growth

Antwerpen Volkswagen

Pasadena, Northern (MD, KY)

Hybrid

USD 32,000 - 150,000

Full time

14 days+
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Benefits offered by this job

Medical, Dental, Vision, Disability保险及
Sick time available upon hire
401(k) plan

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking a capable Service Advisor to greet customers, document concerns, and coordinate repairs with the service team. You will prepare estimates, communicate with technicians, and ensure timely completion while upselling appropriate services.

A valid driver’s license and strong customer-service skills are essential. The role encompasses thorough vehicle inspections, accurate invoicing, and maintaining an organized workspace in a fast-paced dealership

Qualifications

  • Previous experience as a Service Advisor is REQUIRED
  • Strong knowledge of automotive repair and maintenance procedures
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficient in using computer software for service writing and invoicing
  • Detail-oriented with strong organizational skills
  • Listen to customers’ concerns accurately
  • A valid driver’s license

Responsibilities

  • Greet customers and provide excellent customer service
  • Listen to customer concerns and accurately document them
  • Perform vehicle inspections and recommend necessary repairs or maintenance
  • Prepare accurate estimates for repairs and services
  • Communicate with technicians to ensure timely completion of work
  • Keep customers informed about the status of their vehicles
  • Up sell additional services or products as appropriate via our Menu
  • Process customer payments and maintain accurate records
  • Maintain a clean and organized work area

Skills

Customer service
Communication skills
Interpersonal skills
Organizational skills
Multitasking
Detail-oriented
Active listening

Tools

Service writing software
Invoicing software

Job description

Antwerpen Volkswagen in Pasadena, MD is seeking a capable Service Advisor to greet customers, document concerns, and coordinate repairs with the service team. You will prepare estimates, communicate with technicians, and ensure timely completion while upselling appropriate services.

A valid driver’s license and strong customer-service skills are essential. The role encompasses thorough vehicle inspections, accurate invoicing, and maintaining an organized workspace in a fast-paced dealership

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