Automotive Service Advisor Lead | Customer-Focused Growth

Antwerpen Volkswagen; Pasadena, Northern (MD, KY); Hybrid; USD 32,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability保险及

Sick time available upon hire

401(k) plan

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking a capable Service Advisor to greet customers, document concerns, and coordinate repairs with the service team. You will prepare estimates, communicate with technicians, and ensure timely completion while upselling appropriate services.

A valid driver’s license and strong customer-service skills are essential. The role encompasses thorough vehicle inspections, accurate invoicing, and maintaining an organized workspace in a fast-paced dealership

Qualifications

• Previous experience as a Service Advisor is REQUIRED
• Strong knowledge of automotive repair and maintenance procedures
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer software for service writing and invoicing
• Detail-oriented with strong organizational skills
• Listen to customers’ concerns accurately
• A valid driver’s license

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Up sell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Multitasking

Detail-oriented

Active listening

Tools

Service writing software

Invoicing software

Job description

Antwerpen Volkswagen in Pasadena, MD is seeking a capable Service Advisor to greet customers, document concerns, and coordinate repairs with the service team. You will prepare estimates, communicate with technicians, and ensure timely completion while upselling appropriate services.

A valid driver’s license and strong customer-service skills are essential. The role encompasses thorough vehicle inspections, accurate invoicing, and maintaining an organized workspace in a fast-paced dealership