Automotive Service Advisor — Customer Solutions Lead

Antwerpen Hyundai of Clarksville; Pasadena, Northern (MD, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid Vacation after 1 year

Sick leave available upon hire

Health, Vision, Dental, Disability Ins

401(k)

Job summary

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide solutions that meet their needs. The Service Advisor is the main contact in our service department, identifies customer problems, and coordinates the appropriate service until completion.

The ideal candidate is reliable, communicates well, and has prior service-advising experience. Join Antwerpen Auto Group to grow your career with competitive pay, benefits, and a collaborative

Qualifications

• Valid driver's license with a clean driving record.
• Experience in a customer-facing automotive service role is required.
• Strong communication, attention to detail, and ability to multitask.

Responsibilities

• Understand and identify customers' automotive problems.
• Arrange and schedule appropriate service solutions.
• Prioritize essential services when scheduling jobs.
• Offer customers a variety of options to meet their needs.
• Set and manage the expectations of both customers and mechanics.
• Continuously keep the customer updated on repair needs and completion times.
• Distribute work between technicians efficiently.
• Take ownership of the customers’ experience by going above and beyond.
• Remain up to date on our service products and offers.

Skills

Driver's license

Customer service

Communication skills

Attention to detail

Time management

Professional demeanor

Learning aptitude

Task reliability

Multitasking

Experience in automotive service

Job description

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide solutions that meet their needs. The Service Advisor is the main contact in our service department, identifies customer problems, and coordinates the appropriate service until completion.

The ideal candidate is reliable, communicates well, and has prior service-advising experience. Join Antwerpen Auto Group to grow your career with competitive pay, benefits, and a collaborative