Auto Service Advisor — Fast-Paced Growth & Benefits

Antwerpen Chrysler Jeep Dodge Ram; Pasadena, Northern (MD, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Vacation after 1 year

Sick leave available upon hire

Excellent Health, Vision, Dental, <D>A

401(k)

Job summary

Antwerpen VW in Pasadena, MD is seeking an experienced automotive Service Advisor to build lasting relationships with customers and provide solutions that meet their needs.

You will identify customers' problems, coordinate service with technicians, and set and manage expectations from intake through completion while keeping clients informed at every step. The ideal candidate communicates clearly, is reliable, and eager to support our service team.

Qualifications

• A valid driver's license with clean driving record.
• Excellent interpersonal and customer service skills.
• Attention to detail and ability to multitask.
• Ability to communicate with diverse personnel.
• Organized scheduling and professional demeanor.
• Ambitious and eager to learn service products.
• Previous customer-facing automotive service experience required.

Responsibilities

• Understand and identify our customers’ automotive problems
• Arrange and schedule appropriate service solutions
• Prioritize essential services when scheduling jobs
• Offer customers a variety of options to meet their needs
• Set and manage the expectations of both our customers and mechanics regarding each service request
• Continuously keep the customer updated on repair needs and completion times
• Distribute work between technicians efficiently
• Take ownership of the customer experience by going above and beyond to leave a positive impression
• Remaining up to date on our service products and offers

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

Professional demeanor

Learning mindset

Organized scheduling

Customer-facing automotive experience

Job description

Antwerpen VW in Pasadena, MD is seeking an experienced automotive Service Advisor to build lasting relationships with customers and provide solutions that meet their needs.

You will identify customers' problems, coordinate service with technicians, and set and manage expectations from intake through completion while keeping clients informed at every step. The ideal candidate communicates clearly, is reliable, and eager to support our service team.