Automotive Service Advisor - Grow Customer Relationships

Antwerpen Volkswagen; Pasadena, Northern (MD, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation after 1 year

Sick leave

Health, Vision, Dental, Disability and

401(k)

Job summary

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide our clientele with product solutions that best meet their needs. The Service Advisor plays a pivotal role in our service department’s point of contact with our customers.

They identify our customers' problems and arrange for the appropriate service. The role requires reliability and excellent communication, with prior experience in a similar role, and the ability to manage

Qualifications

• Valid driver's license with a clean driving record.
• Excellent interpersonal and customer service skills.
• Consistent attention to detail.
• Able to effectively communicate with a variety of personnel.
• Maintain an organized schedule.
• Professional demeanor in all interactions.
• Ambitious and eager to learn service products.
• Ability to multitask in a fast-paced environment.
• Previous customer-facing automotive service experience is required.

Responsibilities

• Understand and identify our customers' automotive problems.
• Arrange and schedule appropriate service solutions.
• Prioritize essential services when scheduling jobs.
• Offer customers a variety of options to meet their needs.
• Set and manage expectations of customers and mechanics.
• Keep customers updated on repair needs and timelines.
• Distribute work between technicians efficiently.
• Take ownership of the customer experience and go above and beyond.
• Stay up to date on service products and offers.

Skills

Driver's license

Customer service

Attention to detail

Communication skills

Organization

Professional demeanor

Eager to learn

Time management

Multitasking

Customer-facing automotive experience

Job description

Antwerpen VW is seeking an experienced automotive Service Advisor to develop lasting customer relationships and provide our clientele with product solutions that best meet their needs. The Service Advisor plays a pivotal role in our service department’s point of contact with our customers.

They identify our customers' problems and arrange for the appropriate service. The role requires reliability and excellent communication, with prior experience in a similar role, and the ability to manage