Service Advisor I: Quotes, Scheduling & Support

Gregory Poole; Raleigh, Northern (NC, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Gregory Poole is seeking an administrative/quotes specialist to create and communicate repair options to customers, provide technical support, and assist with scheduling and admin tasks. The role focuses on delivering timely quotes, coordinating shop work orders, and maintaining accurate documentation.

Strong customer relations and MS Office skills are essential. This on-site position in Raleigh, NC requires 4+ years of related experience or an associate degree with 2 years, with duties spanning

Qualifications

• High School diploma with 4 years of related administrative experience or an Associate degree with 2 years of related experience.
• Experience in creating quotes and scheduling repairs and communicating with customers.
• Proficiency in Microsoft Office and basic database management.

Responsibilities

• Create and communicate quotes and repair options to customers, maximizing department production.
• Review inspection sheets and build repair quotes with options and obtain approvals.
• Coordinate shop repair/service requests and provide technical support to customers.

Skills

Customer relations

Administrative support

Communication

Database management

Microsoft Office

Education

High School diploma with 4 years experience

Associate degree with 2 years experience

Tools

Microsoft Office

Job description

Gregory Poole is seeking an administrative/quotes specialist to create and communicate repair options to customers, provide technical support, and assist with scheduling and admin tasks. The role focuses on delivering timely quotes, coordinating shop work orders, and maintaining accurate documentation.

Strong customer relations and MS Office skills are essential. This on-site position in Raleigh, NC requires 4+ years of related experience or an associate degree with 2 years, with duties spanning