Service Advisor - Hyundai & Chevrolet

Harborchevrolet; Long Beach (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Time Off

Aggressive Potential & Bonuses

Comprehensive Training

Family Run Organization

Job summary

Harborchevrolet in Long Beach, California is searching for a Service Manager who will oversee service orders, ensuring customers receive prompt and courteous service. The ideal candidate will take ownership of customer experiences, assist in diagnosing vehicle problems, and maintain high customer satisfaction scores.

This role demands strong organizational skills and the ability to manage and motivate a team effectively. A clean driving record and valid driver's license are necessary. The position provides various benefits including medical, dental, and paid time off.

Qualifications

• Organized and friendly personality to manage service customers.
• Proven ability to manage others effectively.
• Consistent record of service and sales success.

Responsibilities

• Oversee service orders and ensure customers receive prompt service.
• Provide concierge support for all owner inquiries.
• Assist in diagnosing vehicle problems and order parts as necessary.

Skills

Organized and friendly personality

Time management skills

Fantastic communication skills

Ability to manage others

Strong customer satisfaction results

Team oriented and self-motivated

Job description

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid Time Off
• Aggressive Potential & Bonuses
• Comprehensive Training
• Family Run Organization

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.