Service Advisor

Peltier KIA Longview; Longview (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Holidays

Paid Maternity Leave

Paid Paternity Leave

Paid Bereavement

Paid Training

Job summary

Peltier KIA Longview is seeking a Service Advisor who can think on their feet and communicate effectively to greet customers, initiate and process repair requests, and provide administrative support to the Service Department.

You will keep customers informed on work progress, coordinate with technicians, manage warranty administration, and help ensure a positive, seamless ownership experience.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks and prioritize.
• Professional appearance and teamwork.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer’s experience and complete assignments for a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee warranty claims administration and training of service staff.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.
• Maintain good relationships with factory partners.

Skills

Customer service

Communication

Organization

Team leadership

Time management

Job description

We are looking for individuals who can think on their feet and communicate effectively to join our team! As a Service Advisor, you will primarily be responsible for initiating and processing requests for repair services, providing administrative support to the Service Department as well as keeping customers apprised of work progress.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Paid Maternity Leave
• Paid Paternity Leave
• Paid Bereavement
• Paid Training

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearanceConsistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.