Automotive Service Advisor

Liberty Hyundai; Mahwah (NJ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life Insurance

Paid Vacation

Paid Training

Discounts on Products and Services

Job summary

Liberty Hyundai in Mahwah, New Jersey is looking for a detail-oriented service manager to oversee operations and maintain customer satisfaction. You will ensure the efficient flow of service orders and manage the performance of employees while fostering a positive environment.

The ideal candidate will have a proven track record of success in service and sales, demonstrate exceptional leadership abilities, and possess excellent communication skills. Join us to help create a rewarding experience for our customers.

Qualifications

• Strong time management and organization skills.
• Experience in managing customer service teams.
• Ability to maintain a positive working environment.

Responsibilities

• Oversee service orders and customer flow for prompt service.
• Ensure customer experiences leave positive impressions.
• Assist with diagnosing vehicle problems and ordering parts.

Skills

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Job description

At Liberty Hyundai we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Liberty Family of Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• Paid Vacation
• Paid Training
• Discounts on Products and Services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.