Service Advisor Honda World

Honda World Louisville; Louisville (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Employee discounts

Upbeat work environment

Career advancement

Job summary

Honda World Louisville is seeking an automotive Service Advisor to join our team. You will diagnose problems by listening to customer descriptions, verify warranty coverage, and develop detailed repair estimates.

You will communicate clearly with guests, secure approvals, and maintain accurate service records. The role requires customer service aptitude, sales experience, and proficiency with service software.

Qualifications

• Previous experience as an automotive Service Advisor.
• Strong customer service skills.
• Sales experience is required.
• Proficiency with computers and technology and ability to learn service software.

Responsibilities

• Identify and diagnose customer needs from descriptions of symptoms.
• Explain warranty and service contract coverage to customers.
• Develop repair estimates including parts, labor, and potential deductibles.
• Prepare repair orders with thorough descriptions and approvals.
• Maintain customer rapport and provide updates on estimates and vehicle status.
• Record problems and planned corrective actions in the service system.
• Continuously update knowledge by reading manufacturers' publications.

Skills

Customer service

Sales experience

Computer literacy

Communication of technical concepts

Education

ASE certification

Job description

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years! Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!

Summary

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer

• Medical, dental, and vision insurance
• 401K
• Life insurance
• Employee purchase and service discounts
• Upbeat and progressive work environment
• Tenured leadership team
• Career advancement opportunities

Responsibilities

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers\' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles
• Customer service skill
• Sales experience
• Proficiency with computers and technology
• Ability to communicate complex technical concepts to customers

Advanced skills

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience