Service Advisor Honda World

Louisville Honda World; Louisville (KY); Hybride; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K

Employee discounts

Progressive environment

Leadership team

Career advancement

Résumé du poste

Honda World in Louisville, KY is seeking a Service Advisor/Writer to join our service team. You will initiate automotive services, communicate with guests, and help manage expectations from intake to delivery.

You will verify warranty coverage, develop estimates, maintain vehicle records, and work closely with technicians and customers in a fast-paced, guest-focused environment.

Qualifications

• Experience as automotive Service Advisor
• Customer service and sales skills
• Proficiency with computers and technology
• Ability to explain technical concepts to customers

Responsabilités

• Identify automotive problems by listening to customer symptoms and inspecting vehicles
• Verify warranty coverage and service contracts
• Develop repair estimates and prepare repair orders
• Maintain customer rapport and provide updates on estimates and vehicle status
• Record problems and planned corrective actions in the service system

Connaissances

Customer service

Sales experience

Tech proficiency

Communication skills

Automotive knowledge

Description du poste

Here at Honda World we are always looking for bright, motivated, and energetic professionals to add to our world-class sales team. Honda World is #1 in New Vehicle Sales in the state of Kentucky for the last 5 years!Our dealership works as a team, and our team strives to be the best for our guests.. If you feel that your skills would be a valuable asset to our guests, then we want to get to know you!

We are currently seeking a Service Advisor / Writerto join our Service team!

SUMMARY

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

What We Offer

• Medical, dental, and vision insurance
• 401K
• Lifeinsurance
• Employee purchase and service discounts
• Upbeat and progressive work environment
• Tenured leadership team
• Career advancement opportunities

Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Previous experience as an automotive Service Advisor and a working knowledge of automobiles
• Customer service skill
• Sales experience
• Proficiency with computers and technology
• Ability to communicate complex technical concepts to customers

Advanced skills:

While most employer did not require the following skills, multiple job listings included them as preferred skills. Add these to your Automotive Service Advisor toolbox and broaden your career options.

• Prior automobile sales experience
• Prior automobile technician experience
• A certification through the National Institute for Automotive Service Excellence
• Retail experience