Service Advisor: High Earnings & Growth

Sonic Automotive; Colma (CA); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company matched 401(k)

Generous paid time off

Training and professional development

Job summary

Lexus of Serramonte, a Sonic Automotive dealership, seeks a Service Advisor to join its service team. You will greet customers, document service needs, and liaise with technicians to ensure timely diagnosis and repair of vehicles.

You will also present service recommendations and estimates, explain charges, and follow up to ensure satisfaction while managing multiple customers in a fast-paced environment.

Qualifications

• Excellent communication and relationship-building abilities.
• Basic knowledge of automotive maintenance and vehicle systems.
• Proficiency with dealership software and scheduling tools.
• Strong organization to manage multiple customers in a fast-paced environment.

Responsibilities

• Greet customers professionally and document service needs.
• Explain services and provide cost estimates; obtain authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor progress and timelines.
• Keep customers informed about repair status and delays.
• Prepare repair orders and invoices; process payments and maintain records.
• Follow up with customers to ensure satisfaction and promote maintenance services.

Skills

Strong communication

Interpersonal skills

Automotive knowledge

Organizational skills

Tools

Dealership management systems

Service scheduling software

Job description

Lexus of Serramonte, a Sonic Automotive dealership, seeks a Service Advisor to join its service team. You will greet customers, document service needs, and liaise with technicians to ensure timely diagnosis and repair of vehicles.

You will also present service recommendations and estimates, explain charges, and follow up to ensure satisfaction while managing multiple customers in a fast-paced environment.