Service Advisor - Lexus of Marin

Sonic Automotive; San Rafael (CA); On-site; USD 80,000 - 144,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

A leading automotive service company in San Rafael is looking for a Service Advisor to provide exceptional customer service. The ideal candidate will manage customer interactions, communicate vehicle statuses, and coordinate with technicians to ensure timely repairs. This position requires at least 2 years of advisor experience, a valid driver's license, and excellent communication skills. The company offers a competitive salary ranging from $80,000 to $144,000 plus benefits, and promotes internal advancement for its associates.

Qualifications

• At least 2+ years of Advisor experience within a dealership group.
• Excellent customer service and communication experience.
• Valid Driver's License and good driving record.

Responsibilities

• Provide outstanding customer service in the service department.
• Communicate estimated costs and obtain customer approval.
• Schedule appointments and update customers on vehicle status.

Skills

Customer service experience

Communication skills

Ability to upsell

Knowledge of automotive technologies

Job description

Service Advisor - Lexus of Marin in San Rafael, CA at Sonic Automotive

Job Type: Sales

Experience: Associate

About

Lexus of Marinis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $80,000 to $144,000 +

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• At least 2+ years of Advisor experience within a dealership group.
• Lexus/Toyota brand a plus.
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.
• Ability to upsell products/present sales information for clients to make a decision.
• Excellent customer service and communication experience.
• ASE certification preferred.

Required:

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

(The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.