Service Advisor — High Earnings Potential + Robust Benefits

Sonic-Automotive; Colma (CA); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company-paid life insurance

401(k) with company match

Paid time off and parental leave

Ongoing training and professional dev

Job summary

Lexus of Serramonte, part of the Sonic Automotive family, is seeking a Service Advisor to join our service team in Colma, CA. You will be the liaison between customers and skilled technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly.

Responsibilities include greeting customers, explaining services, coordinating workflow, and keeping customers informed throughout the process. Strong communication and organizational skills are essential.

Qualifications

• Strong communication and interpersonal skills to build customer relationships.
• Basic knowledge of automotive maintenance, repair services, and vehicle systems.
• Proficient with computers, dealership management systems, and service scheduling software.
• Excellent organizational skills to manage multiple customers and priorities in a fast-paced environment.

Responsibilities

• Greet customers professionally, document vehicle service needs.
• Explain services and estimates, obtain authorization.
• Coordinate workflow to maximize service department efficiency.
• Communicate with technicians to monitor repair progress.
• Keep customers informed on status, timelines and delays.
• Prepare and explain repair orders and invoices; process payments.
• Follow up to ensure satisfaction and educate on maintenance.

Skills

Communication

Customer relationships

Automotive knowledge

Organizational skills

Tools

Dealership systems

Service scheduling software

Job description

Lexus of Serramonte, part of the Sonic Automotive family, is seeking a Service Advisor to join our service team in Colma, CA. You will be the liaison between customers and skilled technicians, ensuring vehicles are diagnosed, serviced, and repaired promptly.

Responsibilities include greeting customers, explaining services, coordinating workflow, and keeping customers informed throughout the process. Strong communication and organizational skills are essential.